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          Find a Location

          American Eagle Outfitters, Inc. has 158 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAmerican Eagle Outfitters, Inc.

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            77 Hot Metal St

            Pittsburgh, PA 15203-2382

            Visit Website
            (412) 432-3300

            Customer Reviews

            1.07/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            221 complaints closed in last 3 years

            87 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers clothing, apparel for sale.

            Business Details

            This is a multi-location business.

            Find a Location

            American Eagle Outfitters, Inc. has 158 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              77 Hot Metal St, Pittsburgh, PA 15203-2382
              BBB File Opened:
              12/1/1998
              Years in Business:
              47
              Business Started:
              1/1/1977
              Business Started Locally:
              1/1/1977
              Business Incorporated:
              1/1/1977
              Type of Entity:
              Corporation
              Alternate Business Name
              • Aerie
              • AEO Factory
              • American Eagle Online
              Business Management
              • Mrs. Geraldine Schottenstein
              • Ms. Kara Johnston, Customer Relations Specialist
              • Ms. Candace Mitchell, Senior Manager
              • Ms. Jennifer Herrod, Manager
              • Mr. Andrew Cirelli
              • Ms. Lib Spiegel, Customer Relations Supervisor
              • Ms. Amanda Wells, Customer Relations Specialist
              Contact Information

              Principal

              • Ms. Jennifer Herrod, Manager
              • Mr. Andrew Cirelli

              Customer Contact

              • Ms. Amanda Wells, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (412) 432-0803
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              221 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/05/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased 3 items from American Eagle for total $102.20. The tender used for the products was AfterPay. After making 2 AfterPay installments of $25.55 each total $51.10, I returned 1 item back to American Eagle in store. American Eagle refunded me $73.02. Here is where the dispute needs resolved. American Eagle did not contact AfterPay to stop the final 2 installments total $51.10 like they should have. AfterPay continued to withdraw the final 2 installments under the impression I still had all of the products or inform them I had returned 1 of the items. Leaving me out of pocket $73.02. I have no product or my refund $73.02. I would like help with the following resolution: AfterPay to give me back my refund $73.02 or American Eagle to give the product back back to me. As it stands today, I paid $73.02 and got nothing! American Eagle and AfterPay both need to make this right. Neither handled this business right and as their customer I am left with no product and out of money. Please help to make this right. Thank you.
              Read More
              Read 220 More Complaints

              Customer Reviews

              43 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cole Q

              03/30/2024

              If they let Fraud continue through criminal acts why let people of citizens state suffer the consequences of Fraud act?
              Read 42 More Customer Reviews

              Local BBB

              Better Business Bureau of Western Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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