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Find a Location

Diehl Automotive Group Inc has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Diehl Automotive Group Inc

      258 Pittsburgh Rd Butler, PA 16002-3952

    • Diehl of Robinson

      6181 Steubenville Pike Mc Kees Rocks, PA 15136-1338

    • Diehl Chevrolet Buick Caillac of Grove City

      1687 W Main Street Ext Grove City, PA 16127-4433

    • Diehl Ford of Sharon

      1300 E State St Sharon, PA 16146-3231

    • Diehl of Moon

      5408 University Blvd Coraopolis, PA 15108

    Business ProfileforDiehl Automotive Group Inc

    New Car Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    42 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers new and used car sales.

    Business Details

    This is a multi-location business.

    Find a Location

    Diehl Automotive Group Inc has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Diehl Automotive Group Inc

        258 Pittsburgh Rd Butler, PA 16002-3952

      • Diehl of Robinson

        6181 Steubenville Pike Mc Kees Rocks, PA 15136-1338

      • Diehl Chevrolet Buick Caillac of Grove City

        1687 W Main Street Ext Grove City, PA 16127-4433

      • Diehl Ford of Sharon

        1300 E State St Sharon, PA 16146-3231

      • Diehl of Moon

        5408 University Blvd Coraopolis, PA 15108

      Headquarters
      258 Pittsburgh Rd, Butler, PA 16002-3952
      BBB File Opened:
      4/10/1996
      Years in Business:
      28
      Business Started:
      8/1/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VD025609 for this business, issued by Pennsylvania Department of State

      These agencies may include:

      Pennsylvania Department of State

      206 North Office Building

      Harrisburg PA 17120

      (717) 787-8503

      https://www.pals.pa.gov/

      BBB records show a license number of VD030776 for this business, issued by Pennsylvania Department of State

      These agencies may include:

      Pennsylvania Department of State

      206 North Office Building

      Harrisburg PA 17120

      (717) 787-8503

      https://www.pals.pa.gov/

      Alternate Business Name
      • Diehl Toyota of Butler
      • Diehl of Robinson
      • Diehl Chevrolet Buick Caillac of Grove City
      • Diehl of Butler
      • Diehl of Moon
      • Diehl Ford of Sharon
      • Diehl Hynundai of Sharon
      • Diehl CDJR of Grove City
      • Diehl Kia of Hermitage
      • Diehl Toyota of Hermitage
      • Diehl CDJR of Robinson
      Business Management
      • Mr. Rich Grossman, General Manager
      • Ms. Corina Diehl, President
      • Mr. Matt S Diehl, President - CEO
      Contact Information

      Principal

      • Mr. Rich Grossman, General Manager
      • Mr. Matt S Diehl, President - CEO
      Additional Contact Information

      Fax Numbers

      • (724) 282-2365
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      42 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought a car from waikem Kia now diehl Kia in massillon Ohio after about 57,000 miles my cars horn stoped working i went in to have it checked and was told it was a know issue with the car and its due to a faulty connection that leads to water leak and malfunction of the horn. At the time they replaced it. now at 97,000 miles the horn is starting to go out again. I have 100,000 mile extended warranty. I made an appointment to get it checked and fixed they want me to agree to pay a 109$ diagnostic fee if the insurance won’t cover the part. However it fits a know issue with the car why would I even need to use the extended warranty Kia should cover cost of the fix due to faulty parts. I half to sign a contract agreeing to pay before they even look at the car. This is not the first problem I’ve had with this company “first they told me they would give me some add ons” then tried to back out of them. Me and my co-signer had to come in three different times due to the finance manager messing up the paperwork” I only went here because I thought it be an in and out thing but as normal they half to make everything more difficult..
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      brandy k

      1 star

      04/02/2024

      I spent over $3000 in travel to purchase a chevy tahoe from Diehl of Robinson. As I was connecting to my 2nd flight (they refused to allow me to purchase on line and said I had to fly down in person 7hrs one way) Already had my financing, paid insurance, arranged a shipping company (they would not help) the truck was completely rusted underneath!

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

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