BBB Business Review

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This business is not BBB accredited.

Plexus Worldwide, Inc.

Phone: (480) 998-3490 View Additional Phone Numbers 15649 N Greenway Hayden Loop, Scottsdale, AZ 85260 View Additional Email Addresses http://www.plexusworldwide.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Plexus Worldwide, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Plexus Worldwide, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 98 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

98 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 29
Delivery Issues 1
Guarantee/Warranty Issues 22
Problems with Product/Service 35
Total Closed Complaints 98

Additional Complaint Information

According to information in BBB files, this company has complaints involving billing or collection, advertising, sales, refund/exchange, guarantee or warranty issues. BBB reviewed the company’s website http://www.plexusworldwide.com/ under “60 Day guarantee” and found the time period for the money back guarantee differs between how the business categorizes consumers.  Consumers are put in four categories: Ambassadors, Retail Customers, Preferred Customers, and Ambassadors Customers. According to the company, the consumer’s category determines the time period for the money back guarantee. Complainants allege confusion over the different categories and what the terms of their guarantee actually are.  

Additionally, consumers allege difficulty with the business’ auto ship program. Consumers explain they may have continuous charges billed to them because the company never turns the auto ship off.   When the complainant is able to contact the company about obtaining a refund and/or returning the product, the business may deny their request. At this time, Plexus Worldwide Inc. is responding and resolving BBB complaints. 

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Plexus Worldwide, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 20

Additional Information

BBB file opened: February 22, 2006 Business started: 01/01/2008 in AZ Business started locally: 01/01/2008 Business under new ownership as of: 01/01/2008 Business incorporated 01/01/2008 in AZ
Type of Entity

Corporation

Business Management
Ms. Serena Molangi, Director of Corporate Compliance Ms. Renee Baldwin, Compaint Handler/Ambassador Relations Alec Clark, CMO Ms. Reisha Ragosta, Quality and Regulatory Affairs Manager Mr. Tarl Robinson, CEO
Contact Information
Customer Contact: Ms. Renee Baldwin, Compaint Handler/Ambassador Relations
Principal: Ms. Serena Molangi, Director of Corporate Compliance
Business Category

Multi-Level Selling Companies Health & Diet Products - Retail Vitamins & Food Supplements

Alternate Business Names
Plexus Worldwide

Customer Review Rating plus BBB Rating Summary

Plexus Worldwide, Inc. has received 3.81 out of 5 stars based on 20 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.