BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Plexus Worldwide, Inc. include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Plexus Worldwide, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 76 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||25|
|Total Closed Complaints||76|
Additional Complaint Information
According to information in BBB files, this company has complaints involving billing or collection, advertising, sales, refund/exchange, guarantee or warranty issues. BBB reviewed the company’s website http://www.plexusworldwide.com/ under “60 Day guarantee” and found the time period for the money back guarantee differs between how the business categorizes consumers. Consumers are put in four categories: Ambassadors, Retail Customers, Preferred Customers, and Ambassadors Customers. According to the company, the consumer’s category determines the time period for the money back guarantee. Complainants allege confusion over the different categories and what the terms of their guarantee actually are.
Additionally, consumers allege difficulty with the business’ auto ship program. Consumers explain they may have continuous charges billed to them because the company never turns the auto ship off. When the complainant is able to contact the company about obtaining a refund and/or returning the product, the business may deny their request. At this time, Plexus Worldwide Inc. is responding and resolving BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Type of Entity
Business ManagementMs. Serena Molangi, Director of Corporate Compliance Ms. Renee Baldwin, Compaint Handler/Ambassador Relations Alec Clark, CMO Ms. Reisha Ragosta, Quality and Regulatory Affairs Manager Mr. Tarl Robinson, CEO
Multi-Level Selling Companies Health & Diet Products - Retail Vitamins & Food Supplements
Alternate Business NamesPlexus Worldwide
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview