BBB Business Review

This Business is not BBB accredited


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Plexus Worldwide, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Plexus Worldwide, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 78 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

78 complaints closed with BBB in last 3 years | 48 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 22
Delivery Issues 1
Guarantee/Warranty Issues 19
Problems with Product/Service 27
Total Closed Complaints 78

Additional Complaint Information

According to information in BBB files, this company has complaints involving billing or collection, advertising, sales, refund/exchange, guarantee or warranty issues. BBB reviewed the company’s website under “60 Day guarantee” and found the time period for the money back guarantee differs between how the business categorizes consumers.  Consumers are put in four categories: Ambassadors, Retail Customers, Preferred Customers, and Ambassadors Customers. According to the company, the consumer’s category determines the time period for the money back guarantee. Complainants allege confusion over the different categories and what the terms of their guarantee actually are.  

Additionally, consumers allege difficulty with the business’ auto ship program. Consumers explain they may have continuous charges billed to them because the company never turns the auto ship off.   When the complainant is able to contact the company about obtaining a refund and/or returning the product, the business may deny their request. At this time, Plexus Worldwide Inc. is responding and resolving BBB complaints. 

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Plexus Worldwide, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 19

Additional Information

BBB file opened: February 22, 2006 Business started: 01/01/2008 in AZ Business started locally: 01/01/2008 Business under new ownership as of: 01/01/2008 Business incorporated: 01/01/2008 in AZ
Type of Entity


Business Management
Ms. Serena Molangi, Director of Corporate Compliance Ms. Renee Baldwin, Compaint Handler/Ambassador Relations Alec Clark, CMO Ms. Reisha Ragosta, Quality and Regulatory Affairs Manager Mr. Tarl Robinson, CEO
Contact Information
Customer Contact: Ms. Renee Baldwin, Compaint Handler/Ambassador Relations
Principal: Ms. Serena Molangi, Director of Corporate Compliance
Business Category

Multi-Level Selling Companies Health & Diet Products - Retail Vitamins & Food Supplements

Alternate Business Names
Plexus Worldwide

Customer Review Rating plus BBB Rating Summary

Plexus Worldwide, Inc. has received 3.82 out of 5 stars based on 19 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

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