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Find a Location

Courtesy Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCourtesy Chevrolet

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    40 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1956

    Years in Business: 68

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers leases, sells and services new and pre-owned vehicles.

    Business Details

    Location of This Business
    1233 E Camelback Rd, Phoenix, AZ 85014-3310
    BBB File Opened:
    1/1/1956
    Years in Business:
    68
    Business Started:
    10/26/1955
    Business Incorporated:
    10/26/1955
    Accredited Since:
    1/1/1956
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. John Dunlap, Operations Manager
    • Mr. Scott R Gruwell, Owner
    • Mr. David Gonzalez, Finance Director
    • Mr. Tim Eldridge, Comptroller
    • Ms. Dora Herrmann, Complaint Handler
    • Mrs. Tammy Korby, Administrative Assistant
    • Mr. Jay Schmidtke, General Manager
    • Mr. Brian Long, Associate
    Contact Information

    Principal

    • Mr. Scott R Gruwell, Owner
    • Mr. Tim Eldridge, Comptroller
    • Mr. Jay Schmidtke, General Manager

    Customer Contact

    • Ms. Dora Herrmann, Complaint Handler
    • Mrs. Tammy Korby, Administrative Assistant
    • Mr. Jay Schmidtke, General Manager
    • Mr. Brian Long, Associate

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    40 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a used vehicle 2021 Ram 1500 classic SLT from Courtesy Chevrolet in ******* In April 2024. They said it never had been in an accident or damaged according to ****** so it is a clean unbroken vehicle. Driving off the lot the tires were unbalanced, my spare tire was loose underneath the truck I had to crank it back up. After purchasing it I was detailing it and noticed roof damage with rust, I put it to their attention they said "it's as is, I should have looked it over. I then decided to inspect further and found both bumpers were replaced, panels and some doors around the vehicle were replaced, Under the truck bed liner and rail caps were covering a truck bed but not repainted left exposed metal. 3 doors were misaligned, it looked like possible frame damage in the front, my engine cover is missing and using a paint digital gauge meter showed 3/4 of the truck was repainted and repaired some spots were 5mm some were 20+mm. But I was not aware it was a rental that was prior severe damage and repair, I feel frauded. I mean really an unpainted vehicle! I talked to the General Manager *** and he says we can work it out, but I text **************** Sales Manager to get something going before I have them buy back the truck and they are treating it like any other customer walking in and I'm responsible for the rest of the deficit and issues with the truck. I purchased it for close to $26900 out the door. They are only giving me $24514 back and said I will probably need another down payment as well. So much for making it right. They were already upset at me that I called and texted them with these issues like I did them wrong. Instead of saying we are sorry we see a major mistake let's make it right. I am a school teacher and disabled Veteran. This issue has caused me so much extra time and stress. I just wanted a fair deal not a truck with damage history from Enterprise rental car. My anxiety is through the roof on this. Where was the prior inspection?
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amica P

    1 star

    11/06/2023

    ********, they dont work with you and they will sell you a lemon car. There Al about making commission then getting you into a car that liable for your family. If you have a problem with your car they wont work with you. They rather you trade the car in and ask for more money and you might need a co-signer. Had my car for I believe 2yrs and its been giving me problems ever since and now its broken down and the dealership wont do nothing about it. If I can give them a 0 I would. Do not buy from them. A cousin of my bought from them as well and her car had problems too.

    Courtesy Chevrolet Response

    11/07/2023

    I am sorry you feel that way, but we are happy to have our Jeep store take a look at your vehicle at no charge to try and determine what happened.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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