Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          University of Phoenix has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileUniversity of Phoenix

            College and University
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            On September 20, 2023, the U.S. Department of Education announced that people who attended the University of Phoenix between September 21, 2012 and December 31, 2014 may be eligible for federal loan forgiveness. Visit ftc.gov/uop for more information on how to submit a claim. 
            See all additional business information

            Contact Information

            4025 S Riverpoint Pkwy

            Phoenix, AZ 85040-0723

            Visit Website
            Email this Business
            (844) 937-8679

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.32/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            107 complaints closed in last 3 years

            39 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/21/2023

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers higher education offerings to working adults.

            Business Details

            This is a multi-location business.

            Find a Location

            University of Phoenix has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              4025 S Riverpoint Pkwy, Phoenix, AZ 85040-0723
              Email this Business
              BBB File Opened:
              2/1/1977
              Years in Business:
              48
              Business Started:
              4/1/1976
              Business Started Locally:
              4/1/1976
              Business Incorporated:
              11/8/1976
              Accredited Since:
              6/21/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • The University of Phoenix Inc
              • University of Phoenix Online
              Related Businesses
              Business Management
              • Mr. Christopher Lynne, President
              • Mr. William Molina, Vice-President
              Contact Information

              Principal

              • Mr. Christopher Lynne, President

              Customer Contact

              • Ms. Julie Kelley JD, Sr Director, Student Resolutions
              • Ms. Sharla Hooper, Director, External Communications
              Read More Business Details and See Alerts

              Customer Complaints

              107 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/24/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I enrolled in a class this year. Phoenix requested payment from my employer as I gave Phoenix a voucher. My employer paid them on March 25th. They are harassing me about owing the money when I have proof I emailed them that my employer paid two days after it was billed. They say I am responsible. This happens EVERYTIME I enroll in a class.
              Read More
              Read 106 More Complaints

              Customer Reviews

              19 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jen l

              05/07/2024

              Will tell you one thing, but do another. Will send you emails saying that your schedule is "ready" but it never is!! demand loads of unnecessary paperwork but only if your are a certain color.

              University of Phoenix Response

              05/10/2024

              Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************
              Read 18 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.