Business ProfileforDiversified Roofing

I spoke to Alyx on 3/1/23, he came out on or around 3/7/23 to provide an estimate to fix the flat portion of my roof. I tried reaching him several times because I had not received the estimate in my email. We talked again on 3/14/23, received estimate, on 4/4/23, the offer was accepted, I reached out again on 4/11/23, 4/13/23, because I had not heard from scheduling and the deposit had not been charged to the credit card. I tried calling the main office number 9 or more times from 3/8/23 to 5/1/23 (when calling from ****** the number can be changed for tracking). The $1750 deposit was charged on 4/14/23, still hadn't heard anything from anyone - they sent an email stating they'd file a preliminary lien on the home incase we failed to pay but still nothing is scheduled. The lien letter has never arrived. I finally got in touch with someone at the main office on 5/1/23, advised we wanted to cancel the contact and receive a refund because we're tired of waiting and nothing is being done. They advised it was being cancelled and a refund would be provided shortly. On 5/4/23 men showed up at my door advising they were with Diversified Roofing and were here to inspect for the job, I advised we canceled the contact and would not be doing business with them. **** called to discuss and I explained I'm uncomfortable with a company that does not follow up on it's commitments and that I do not feel right using their company for such an important job. There appears to be NO internal communication because things are not scheduled with the customer, cancellations are not processed, and workers are dispatched to cancelled jobs. I called them again on 5/1723 because the refund has not been received, I was advised "I don't know why our controller hasn't released the funds yet but it will be done by the end of the week" The money still has not been received. I left a message today but no one called me back. I need the money back, we've been paying interest on this charge as well.