Business ProfileforNetVendor

Netvendor is responsible for managing qualifications for vendors who do business with property management companies. My property management company requires me to use netvendor or else I am "non-compliant" and payments for work orders from ************** are halted. That is exactly what happened about three weeks ago. I have been on the phone with netvendor about a dozen times since then including a number of conference calls with my insurance company so that my insurance company would give them the document they seek and the matter is still not resolved. Their customer service reps are feckless at conveying to me and/or my insurance company what exactly is is they want. When the document is sent is takes ***** before it is processed by a different department that does not take or make phone calls, but issues abstruse inscrutable rejection letters. In one of the conference calls I have explicitly granted permission for my insurance company to furnish Netvendor any and all docs requested and have instructed Netvendor to reach out to them directly, AS IS THEIR JOB, but no dice. They NEVER call me or the insurance company to request a document or resolve this issue. In the meantime, I have not gotten paid for three weeks because of Netvendor's negligence. Although ************** is a high value customer of mine I am on the brink of dropping them. I have tried everything I can and there's nothing more I can do. Desired resolution: do your job, what I am paying you to do and what ************** hired you for: reach out to the insurance company, be proactive, get the documents you seek, have the processing team call me if necessary since the customer relations team is just reading from a script and seems to have no comprehension of why docs are being rejected any more than I do. work promptly and diligently to resolve this.