Business ProfileforThe U P S Store # 5253

I rented a PMB from The UPS Store #**** on Sholls Ferry in ********* on 8/25/23.I paid for 3 months of the Premium Package. This included notifications of mail.I requested a box with 2 keys as I was going to be traveling and unable to access the box myself. They did not have one available and said they would make a second key for me to pick up the following week. I had a package delivered on 9/7 and did receive a generic text notification I had a package.I asked about picking up my second key and was told the key was not ready yet when I picked up my package on 9/8. I did not check my box as I had not received any notification of mail. Only the package at the desk. It turns out I had 2 letters that had been delivered throughout that week.I stopped back in again on 9/14 before leaving town. The second key had still not been made, and I discovered mail in my box. I spoke to them about the fact that I had not been receiving notifications of mail. They verified I was sighed up and my contact information was correct.I received a generic message on 9/21 and 9/28. I was receiving weekly mail. From 8/25 to 10/12, yet I only received 3 notifications even though I had 11 pieces of mail all dated with different dates during that time. I also rented the box so I could have a physical address to use with companies. It turns out, most systems recognized it as a PO BOX and would not accept it. I had to use my Aunt's address. Since they were not providing the services I paid for, I emailed the store on 10/12 and 10/17 requesting they close my box and refund my money in full. I received an automated email on 10/12 confirming my box was closed. I received the mail that had been in my box a few days later. But no one has responded to my request for a refund.I also submitted it to UPS.com through their site and received no reply from them either. I am requesting a full refund since they did not provide the services I paid for. A physical address and mail notifications.