Business ProfileforVancouver Ford

I took my 2009 Hyundai for *** maps updates on the built-in system. Attempt #1 failed. The existing 2012 maps were wiped out which the same dealer had previously installed. They ordered a software "update". Attempt #2 failed. The service advisor claimed there was nothing else they could do. "Our hands are tied", "The car is too old". Me: "If the car was too old why wasn't I informed of this before you worked on it?" No response. The service manager did not step in to discuss the situation with me but made rounds to talk to other customers. I asked to re-install the 2012 maps: "we don't have them". I showed them paperwork where they previously updated the *** maps to 2012: "this information will not help update the *** maps". It went over their heads that they had previously done this work on the same car. They would not sell the *** software: "It's a dealer-only product". I found that they contacted the wrong support group to get help to update the maps. They claimed that the built-in system "may be" defective. A new replacement: $2,400. I had not been charged for the previous 2 visits. I made a third appointment. They wanted a $142 diagnostic fee for new visits for this issue in addition to $144 for the *** update. I cancelled it and contacted Hyundai ************* (Corporate). I found that ********************** Corporate has no influence over dealers that bare their name. The dealer made claims: "The *** maps were already wiped out when we tried the updates", "We made appointments the customer cancelled". Both untrue. In the end, I realized that the dealer would not accept responsibility for wiping the existing maps and Hyundai ************* offered no solutions or remedies. The dealer has demonstrated that after 2 attempts at *** maps updates, they didn't know what they're doing and can't be trusted to properly service a vehicle. Why pay them to diagnose a problem they caused? I dodged a bullet here. I would not feel safe taking my vehicle to this dealer again.