ComplaintsforVancouver Ford

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stumbled upon this recall on accident and yet to have notification about a problem or resolution from ***** When I call **** they state nothing has been done to fix the recall and we are fastly approaching a yr. when the recall was initiated. I bought this over priced car in June of 2022 and I am driving it everyday and am fully registered and insured.Recall Reference Number: 23S33

  Business response

  04/09/2024

  After the original complaint we have left 10 messages at the number listed on the complaint and have yet to receive a call back. We cannot find any evidence that we sold the vehicle no any evidence that we have ever serviced the vehicle. We can't even determine what vehicle has a recall. The document submitted is for over one million dollars and appears to be non-sense. If **** would like some assistance he will need to contact us.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/28/2024 I brought my truck in for a few issues and none were resolved. I paid for an oil change and it was not done. I have a motion sensor dash camera, I went through all 60plus videos and it showed that the only thing the mechanic did (*********************** Lic#***) was connect the truck to a laptop. The oil change was not done and it shows on the video that ***** did not even open the hood when he was supposed to do the oil change. How is it possible to do an oil change with the hood closed? I was charged 107 something for the work. The report states that the tires were rotated and theyre in the exact same spot, I know because my front passenger rim has a scratch. I feel like this was theft. Its Completely unacceptable and there needs to be consequences for this mechanic. I absolutely believe that this is not a first time occurrence, I happen to have a motion sensor dash cam that goes off even if the car is not on, other customers may not. I wonder how many people were deceived, charged for a service that in reality was never done on their vehicle. I bought my Maverick in July 2023 and about 5 months later it started making a screeching sound from somewhere in the wheels or brake pads. I thought it would go away on its own. I mentioned it to my boyfriend a few months later and was told that I needed to bring it in to get it checked and I did. The truck was never placed on a lift, ***** didnt even bother to check. He just noted that no sound was heard. When in reality there is video of another staff member saying oh thats a bad sound. I am completely disappointed with the service department of this dealership. I buy a new car every 2 years and I cannot wait to sell my Maverick and get a ****** Highlander instead, my experience with **** has been completely disappointing. I actually had plans to trade in my 2023 Maverick for a 2025 model next year but that is completely out of the question now. Im Never buying **** again. The only feature I was happy about was the remote start, which stopped working and that was one of the issues I brought the truck in and to this day the remote start does not work.The issues with this truck are that horrible sound it makes every time the truck has been sitting for a while and remote start not working. None of these issues were resolved. When *****, the tech, called me to let me know my truck was ready to be picked up I asked to please have an oil change since the truck was already there and I forgot to mention it at drop off. He said yes, but to my surprise when I checked my dash cam videos it clearly shows that the work was not done. I was charged for an oil change that never was done. Its ridiculous. I contacted *****, he gave me the go around. I am now going to speak to the departments supervisor or manager to explain what happened and how completely unacceptable this is. I will report this to the Better Business Bureau as well. Other interesting things my dash cam captured was a random Target shopping cart being used to move tools around. Also ***** and another mechanic were having a homophobic conversation about how being gay is a choice and a mental disease. Thats not here or there but shows what type of people they are and its sad that in 2024 some people still have that type of mentality.

  Business response

  03/15/2024

  To whom it may concern,

  Responding to complaint ***********

  We reached out to ********************* to have her bring in her Maverick to verify that the oil and filter was replaced. ********************* asked us to find a similar vehicle to hers so she could inspect the oil filter that she believed was not replaced.  We brought a new Maverick in to the shop and placed it in the air and removed the lower cover shield to expose the filter.  ********************* visually inspected the filter and agreed that her replacement filter was different and we had changed the oil and filter.  The main difference in an original filter is that the original filter will have the words ******** ******************** and the replacement filter will read Motorcraft.  We did verify that the remote start system was not working correctly and we have scheduled an appointment for ********************* to diagnose the concern on March 27th.  ********************* was requesting a refund of $107.50, ********************* used her **** Pass Points to pay for the oil change. As a one time goodwill gesture we have reimbursed Miss ********* **** Pass account with ****** points which equals a dollar value of $107.79. 

  ***********************

  Fixed Operations Director

  Customer response

  03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my new 2022 F150 into Vancouver Ford and told them the plastic on my drivers side mirrors is bubbling and melting. The service advisor took pictures and noted this. **** came back with the answer the customer is to blame for the plastic melting so **** wont cover it. Even the extended warranty doesnt cover it. My truck sits in my drive way 95% of the time as we use the car for daily driving. The truck does not sit in the sun and keep in mind, its winter time. If my truck mirror is melting in 45 degrees I will hate to see what happens in the summer time. I sold back my extended warranty as it does no good to have it. Vancouver Ford stated they have seen this on one vehicle before and they replaced the mirror at warranty as faulty part. Vancouver Ford (or ***** wont stand behind their vehicles. In my years of owning numerous vehicles, living in hotter weather condition, never has the plastic ever melted or bubbled on my vehicles.

  Business response

  02/14/2023

  BBB Resolutions Specialist,

  
   Regarding case number ********
  

   **** the manufacturer has specific requirements for replacing certain components such as exterior mirrors under warranty; the guidelines for replacing mirrors require pictures of the component that is to be replaced. Exterior mirrors require prior approval from the manufacturer before the mirror can be ordered.  Vancouver Ford uploaded the required pictures and a description of the affected areas on the customers **** F150 truck in early February. As in all warranty repairs the manufacturer will always seek to determine the defect in the components.
  

    **** the manufacturer reviewed the uploaded pictures and replied to our prior approval request with these comments.  Based on the information you have provided, this would not be covered under warranty for the following reason. This is caused by exposure to high heat and is considered damage from an outside source and not a defect in the material. The manufacturer has deemed in their opinion that the defect is not because of workmanship or part failure but it is due to an outside source.
  

   The decision to deny the prior approval request was rendered by the manufacturer and not Vancouver Ford.
  

   The customer is aware that **** made the decision and in his follow up survey he acknowledges that his concern is with ****. I have attached supporting documents to review
  The estimate to remove and replace the drivers side exterior mirror is $2004.00 plus tax, as a one-time goodwill gesture Vancouver Ford would offer a 25% price reduction to assist the customer.
  
  
   **********************

  Customer response

  02/14/2023

   
  Complaint: 19391470
  
  I am rejecting this response because:The melting of the mirror is NOT caused by anything I did. **** needs to take FULL responsibility of their defect. If this was caused by my truck being in sunlight, why arent there other trucks with the same issue? Should I park my truck inside and only drive it when there is no sunlight? My truck has came with plastic that already needed to be replaced due to it coming with damage and warped. My mirror also has wiring in it. How does **** not know there is a shortage in the wiring that caused it to overheat? Vancouver Ford simply always tries to blame the customer on everything; look at all the other complaints, blaming customers. **** as a WHOLE needs to stand by their product and realize my truck came with defective  plastic already and whos to say this is not another defect from the plastic again? I will agree to pay for the maintenance cost for install but **** needs to pay for the replacement. 
  
  Sincerely,
  
  *************************

  Customer response

  02/17/2023

  Vancouver Ford represents ***** The complaint still needs to be with them since they are representing ***** I bought my vehicle through them and have all issues resolved through them. That includes faulty parts, service, and recalls. 

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My story starts October 2021, when I purchased a 2019 **** Mustang from Vancouver Ford. I paid cash for the vehicle and was provided an AutoCheck, not a Carfax the day I had purchased this car. Over the last 8 months I have had several issues that made think my car was an accident . After pulling the Carfax, it was wreckedn July 2019. This led me to look for an accident report, which was filed by a *************** officer on July 23, 2019. The damage was: side door, front and rear quarter panel, and blew out the back window. I continued to do research and reached out to the previous owner to find out how much damage was done to the car. ***************** not only signed an affidavit to say the car should have been totaled, but also shared the pictures that was taken by Vancouver Collision of the cars damage. ********* retained a lawyer after the officer hit her and had an $8,000 settlement on the depreciation value of the car due to the accident. We have asked for invoice from Vancouver Collision but havent been given any documents. Vancouver Ford and Vancouver Collision are in the same building and the same owner. When I asked why they didnt know that a car that was in their facility for 2-3 months being repaired, and the previous owner said it was in an accident when she traded it in why the dealership couldnt share that information with the new buyer two days later. I bought this car with ***** miles and was told it was never an accident and paid full price. Now that I know the true facts, I tried to work with the president *********************** and sales manager (***********************) at Vancouver Ford and was told these things happen. Vancouver Ford should buy this car back for the price I paid.

  Business response

  10/10/2022

  To Whom It May ******************** correspondence is in response to a complaint filed by ***************************** with the Better Business Bureau on September 29, 2022. 

  
  On October 29, 2021 ***************************** purchased 2019 **** Mustang VIN #***************** from Vancouver Ford, **** At the time the odometer reading showed ***** miles.  When this vehicle came in trade, the companys software utilizes a subscription to AUTOCHECK which historically contains more detail and significant additional information over CARFAX for detailing an automobiles history. Both databases are considered industry standards that auto dealers and consumers utilize to determine the history of a vehicle.  In as much as 50% to 80% of all collision repairs are paid for directly by the customer rather than by an insurance company, these tools are not particularly reliable in determining the accident history of a vehicle since no disclosure of customer paid repairs are required to become part of the public record.
  The damage to the vehicle was relatively minor, totaling less than $6,000.00 which is well below the threshold for totaling a vehicle.Despite the prior owners alleged opinion that this vehicle should have been totaled, the truth is, their opinion carries far less weight than that of the insurance industry or the laws that govern their behavior.

  
  In short, a claim of 15% of the vehicles value is well short of the 80% generally required to total a vehicle.  The customer alleges that we assured her at the time of purchase that the vehicle was not in an accident.  The supporting documents speak louder than her recollection of a conversation with our salesperson and the documents available to us at the time of sale showed no evidence of accident history of the vehicle. Moreover none of our salespeople would offer such an assurance because such an assurance is impossible to offer on any vehicle, even a brand new vehicle, as offline repairs, transit repairs, rail, shipment repairs as well as lot damage incurred after a vehicle is shipped to a dealer could all be performed with no disclosures, unless specific thresholds are reached. Industry estimates show that 75 percent of all vehicles on the road today have incurred some level of body repairs.

  
  The customer has requested repurchase of the vehicle at the same price she paid for it roughly one year ago.  That request is unreasonable in as much that the vehicle has an additional 10-12,000 miles on it at this time; shes had the use of the vehicle and has driven it. We offered her the opportunity to trade the vehicle in with no diminution of value due to its accident history, which she declined. We also offered her a cash price for the vehicle which she also declined. Lastly we offered to consign the vehicle for sale on our lot for her,for whatever price she wanted to sell it for and she again declined.

  
   In short the damage to the vehicle was minor; the vehicle was repaired pursuant to industry standards and consistent with **** Motor Company training, and utilizing **** Motor Company tools and techniques.  We regret that she feels that somehow she was deceived in the purchase of this vehicle and that facts were hidden from her but the facts are that the vehicle damage was minor that it was sold to her as a used car and the documentation supports that the vehicle is safe, sound and reliable to the extent possible for a vehicle of its age and mileage.

  Customer response

  10/10/2022

   
  Complaint: 18145340
  
  I am rejecting this response because: they should have said it was in an accident, it was worked on in Vancouver's Collision Center.  The salesman said it was never in an accident and I would have never bought it if that was disclosed.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scheduled service 5/9/22 for recall, transmission fluid flush and replace, air conditioner recharge, brake fluid, diagnose the check engine light. Appointment ****-22. Drop off at 8am for 8:20 appt. Was given 460$ quote for items to be fixed and for diagnostic ONLY on check engine light. Was told will recieve call by 4:30 on ****. No call still by ****. Called at 7:24 was told i would get a call back. No call 8am. Went down to dealership. Recall was finished by 1 PM on ****. Received a almost $3000 quote for everything that was wrong with my car and none of it was stuff i stated. I specifically stated the things that I was willing to pay for that needed to be fixed very simple transmission fluid brake fluid air conditioner recharge, regular maintenance work. They decided to do diagnostics on everything that I asked for instead of doing the work they just diagnosed what has already been diagnosed, 125 for checking my fluids. When i NEED break fluid, i need transmission fluid. I never received a safety inspection paper when my recall was done. My horn does not work properly. I pulled horn relay fuse since clock needs to be replaced in steering wheel. Totally unrelated told me that I need a brand new car key and I need to fix the padlock on my door. That is not the reason my horn is going off it is not even in the same fuse box. Does not add up to me, i need my horn fixed and i waited over a month for them to not work on my car? Im tired of getting the runaround I want to pay money and get my car fixed. it is not legal for me to be on the road without a horn that is a safety standard. I am very frustrated and I feel like they did not treat me correctly as a customer. rushed me out of the building without any paperwork, without fixing anything and keeping it longer than necessary with no communication. not good business My car sat for a day and a half and I couldnt work because I didnt have a car and nothing was fixed Im very upset.

  Business response

  06/22/2022

  BBB 17437457,
  Vancouver Ford received a call from ************************* on May 9th with a request to schedule a recall; the recall was scheduled for **** 15th,at the end of the conversation *************** added several items to inspect.  The information about the air conditioning,horn and fluid inspection was added to the appointment.
   On **** 15th when *************** arrived our service advisor also created the repair order based on the information in the computer and also made the A/C inspection line an air bag complaint. We apologize for the error in transposing the information.
   The technician diagnosis was made and the information was relayed to *************** in person by our service advisor, *************** did not agree with the diagnosis for her concerns and made a statement in front of our service advisors that she should have never came to the dealership and that she was being taken advantage of because she is a woman and that we are trying to steal $500.00 from her.
   The service advisor removed the charges of diagnosis and *************** did not pay for any diagnosis.
  Our **** Manager ******************************* reached out to *************** on **** 16th and spoke with *************** about coming in within the next two weeks to review the items that should have been addressed.
  *************** agreed to coming in for the inspection on the items that we did not address in her call with ******* on **** 16th.
  Later in the day on **** 16th we received this BBB concern, ******************************* has reached out to *************** on **** 20th and **** 21st and left voice mails, we have not received a call back.
  Vancouver Ford is sorry for not correctly addressing   *************** prime concern item, we have communicated directly with *************** and we are looking forward to speaking with *************** soon to complete her diagnosis.
  
  Thank you,
  ***********************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my truck (2008 F250) to Vancouver Ford for engine work. This work took several days, as expected. The work was completed in the early afternoon of 5/17/22 however I was not notified until 5/18/22. They proceeded to park my truck overnight in there lot. On the 18th when I was notified I paid for the repairs and arranged for recovery of my truck. Since I could not be there during the service centers hours they were going to drive the truck over to the sales side where I could retrieve my keys and take my truck home. When I arrived my truck was sitting where they described it would be so I hopped in and started it up. Immediately I turned it off due to the extremely loud noise, so loud the sales manager and the gentleman cleaning the facility came out within 30 seconds. It was then I knew my catalytic converter had been stolen. The sales manager contacted the service manager and the janitor contacted the ** right away. They were notified that the damage was not done where the truck stood. The following day I had to reach out to the service manager and the **. Both were acted surprised about the situation and told me that i would be responsible for the repairs. To me this seems totally unreasonable since I was not notified that my truck was done on the 17th, this damage occurred on there lot in between the time of the intial repair and me being notified, also that my truck was moved without the catalytic converter, to which the ** said that the person who moved it said it was a little loud and nobody said or did anything. All I want is what is right and to be compensated for the repairs of the catalytic converter which the are unwilling to do.

  Business response

  05/31/2022

  Vancouver Ford takes as many precautions as possible to deter theft and/or subsequent damage to our customers vehicles.  We cannot be held responsible for such acts; this is why auto owners hold insurance.  This is an insurance claim.  The law is very clear with respect to responsibility of theft and or vandalism.  The customers vehicle could have been parked anywhere when this occurred and the location of the vehicle is irrelevant.  We are very sorry this has occurred but are not legally obligated and do not take responsibility for this lawlessness act.
  Sincerely,
  
  Vancouver Ford Inc.

  Customer response

  05/31/2022

   
  Complaint: 17284320
  
  I am rejecting this response because I was not notified when my vehicles service was completed, therefore I was not given the opportunity to pick up my vehicle and prevent this ******* act from happening. Further more a Vancouver Ford employee drove my vehicle from on side of the lot to the next saying it was a little loud. It was not inspected at that point nor was I notified about the problem. It was parked and pushed off as oh well.Sincerely,
  
  *******************************

  Business response

  06/03/2022

  Vancouver Ford Inc. takes as many precautions as possible to deter theft and/or damage to our customers vehicles while they are left for service.  We do not provide insurance coverage for these vehicles any more than ******* does when you park on their lots while shopping.
  
  This customer signed a statement at the time of drop off whereby the customer acknowledges that they understand that their insurance and not ours, is the only insurance applicable to the vehicle.
  
  This is an insurance claim for the owners insurance.  The law is very clear with respect to responsibility for theft and/or vandalism.  The customers vehicle could have been parked anywhere when this occurred and the location of the vehicle has no bearing on liability. We are very sorry this has occurred and have offered the customer some assistance with their insurance deductible. Also, we considered providing good will and therefore asked the customer if he knew what his deductible was and ******************** would not provide any information.  We consider this case closed.
  Sincerely,
  
  Vancouver Ford Inc.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3-22-2022 I took my vehicle into Vancouver Ford for its 10K service. I was advised the service would take an hour from the time I dropped it off. When I saw the vehicle being taken back later that advised I inquired on the delay as I had a prior engagement. The service tech was rude and combative from the start. A second service tech got involved and called me a profanity. When I asked to speak to a manager, I was told no. When I insisted the Director of Fixed Operations came into the situation. I asked to speak privately to him rather than on the floor of the dealership to which he denied me. I shared the occurrence and how I was sworn at by an employee to which he didn't seem concerned and eventually told me to wait outside the dealership in the rain while my vehicle was retrieved. I received no paperwork on the work done and am not sure if it was done. I contacted the President of the dealership that day. On April 5, 2022 the President and I were able to communicate via the phone. I shared the experience, I shared I was humiliated and thrown out of the dealership and how I wanted him to be able to use this to improve customer service. ****************** stated he didn't believe my account of events from 03-22-2022 and when I advised him, I reached out to *********************** ****************** advised me he was going to cancel the vehicle I had placed a deposit on last November as he didn't need my business. I placed a $500.00 deposit to pre-order an electric vehicle that my family is counting on for our five children and reducing the expense of gas for our household as my wife is losing her job. ****************** used his power as the President to cancel the order of a vehicle I have had on hold for months, a vehicle you cannot order anymore and if a person was the cost is higher than what I was able to lock in - all because I was sworn at, embarrassed and humiliated at his dealership. All I wanted was ****************** to take my situation as a learning tool not punish my family.

  Business response

  04/11/2022

  **************** arrived at 9:20am for a 10K service for his vehicle.  At that time he was told that it would be an hour to perform such service.  **************** walked to a local coffee shop, and when **************** returned He noticed the vehicle being driven into the shop. 

  At this time he became combative and hostile with our employee.  He raised his voice and began swearing at her.  He then swore at our other service advisor, ************************* (this included the four letter word beginning with an F).  I have conducted multiple interviews with witnesses whom are all prepared to testify under oath *************** lost his temper and verbally assaulted our employees.  Our Service Director, ***********************, came over to ask **************** what was wrong and how he may help and **************** yelled you better find me an office where I can yell at you.  At this time **************** asked **************** to step out of the service reception area and take his vehicle with him. 

  We have ample covered areas surrounding our entire facility whereas **************** was welcome to reside.  Ironically, the service was competed 10 minutes early, at 10:00am.  **************** had his partner post multiple one-star reviews on various social media sites as well as send an email to my partner, *********************, the Dealer Principal.  When *** called **************** back offering to simply provide the service complimentary and part friends **************** again began his typical bad behavior calling ****************** an *******.  **************** was on this call as well. 

  As a local business we take a strong position on any customer whom verbally assaults our employees and reserve the right to terminate service with any and all such people.  We recommend that **************** take his vehicle to any one of the more than ***** **** dealers in the country as long as it is not Vancouver Ford. 

  This customer has mischaracterized every single detail of this event while ironically having his partner, whom was never present at the said event provide every piece of written communication following the regrettable incident.  We believe that he did not even write this complaint.

  
  As far as the Mach-E that **************** has ordered we encourage him to cancel it and go to www.ford.com and order another- just select any dealer except Vancouver Ford for delivery.

  
  ***************************
  General Manager & Partner, Vancouver Auto Group
  ****/Hyundai/GENESIS/Quick Lane
  office:  ************
  e-mail: ************************************

  
  

• Initial Complaint

  08/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Friday 8/20/21 I went to Vancouver Hyundai's (owned by Vancouver Ford/Hyundai) website and clicked on their button to 'click to buy' that they have on their vehicle's website. I filled out all the information to begin the purchase of a vehicle. They clearly have the **** and then the 'Internet price' of the vehicle on the site (on their website ALL the vehicles list the Internet price as their ****.I filled out the information as well as their credit application. At the end it told me someone would get back in touch with me. I got notification that there is a new credit inquiry on my credit report. No one reached out to me. I called today and was told they have no record of any of that, that the price of the vehicle is 5K higher, even when I pointed out the website clearly says the internet price. Also they say I didn't do any sort of credit application even though I show the inquiry they did on my credit report.

  Business response

  08/26/2021

  We are not aware of any credit inquiry from our organization and would be happy to review what ever it is that leads the client to believe that it occurred.  We have zero record of this such credit inquiry.  As far as the pricing is concerned, each and every vehicle listed online - including the said Palisade, includes the following disclosure regarding price..." MSRP is the suggested retail price, but prices may vary due to market demand and availability. Please check with your sales person to verify."

  After investigating this customer communication thread we discovered that when the customer checked with our internet staff he was notified of the market price of this vehicle.  At no time did our organization attempt to "switch" the customer to any other vehicle.  We are sincerely sorry for any confusion but recognize that in the current market conditions this vehicle is priced to market and therefore would not be sold under market.  The "Internet Price" represents MSRP, which is a reference.  We have eliminated this terminology from our website to avoid any future confusion.

  Sincerely,

   

  Vancouver Ford Inc.Tell us why here...

• Initial Complaint

  08/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a Mustang Mach-E online after contacting this dealership and expressly being assured that orders were cancellable and that the deposit is 100% refundable. After a different experience with this dealership viewing a vehicle that they had on the lot, I decided not to continue with this order here and purchase a vehicle somewhere else. This dealership has been notified that I'd like to cancel this order and has not done so for weeks. I spoke with multiple representatives at **** corporate who were surprised by this but said that cancellation is this dealership's responsibility and they cannot help me. I recently had my credit card company issue a chargeback for the deposit and retrieve it, but I am still receiving order update emails for an order I no longer wish to have.

  Business response

  08/19/2021

  To whom it may concern,
  
  ******* ordered a vehicle online at www.Ford.com and selected Vancouver Ford as thedelivering dealer. Vancouver Ford received a charge back notice from his bankdemanding his $500 deposit back at which time Vancouver Ford did not disputethis and the customer was subsequently refunded his entire deposit.  At this time it was too late to stopproduction of the vehicle and therefore the vehicle is being built.  The customer is not obligated to purchasethis vehicle and as of today the vehicle is property of Vancouver FordInc.  If the customer does not want toreceive updates on this vehicle Vancouver Ford recommends that the customerblock the email address that these said messages are being sent from.  These messages and/or updates are not beingsent from Vancouver Ford Inc.  We aresorry for any inconvenience that ******* had with respect to the refund processand wish ******* the best.
  
  Sincerely,

   

  ***************************, General Manager
  

  Vancouver Ford Inc.

  ************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩