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This company offers full service veterinary services featuring preventive care, surgery and hospitalization. This company does not offer boarding.
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A BBB Accredited Business since
BBB has determined that Banfield Pet Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Banfield Pet Hospital include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 721 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||422|
|Total Closed Complaints||721|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||42|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Vincent Bradley, CEO Ms. Victoria Pauley, Client Advocate Specialist
Animal Hospitals Pet Health Plans Veterinarians Veterinary Services (NAICS: 541940)
Alternate Business NamesBanfield Banfield Animal Hospital Medical Management International Inc Wellness Plan Relations, Banfield
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Banfield Pet Hospital.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview