Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Banfield Pet Hospital

Find a Location

Phone: (503) 922-5000 Fax: (503) 922-8897 View Additional Phone Numbers 8000 NE Tillamook St, Portland, OR 97213 http://www.banfield.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers full service veterinary services featuring preventive care, surgery and hospitalization. This company does not offer boarding.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Banfield Pet Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Banfield Pet Hospital include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 721 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

721 complaints closed with BBB in last 3 years | 269 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 261
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 422
Total Closed Complaints 721

Customer Reviews Summary Read customer reviews

42 Customer Reviews on Banfield Pet Hospital
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 39
Total Customer Reviews 42

Additional Information

BBB file opened: November 15, 2000 Business started: 01/01/1955 Business started locally: 01/01/1955
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Vincent Bradley, CEO Ms. Victoria Pauley, Client Advocate Specialist
Contact Information
Principal: Mr. Vincent Bradley, CEO
Customer Contact: Ms. Lindsay McInerny
Business Category

Animal Hospitals Pet Health Plans Veterinarians Veterinary Services (NAICS: 541940)

Alternate Business Names
Banfield Banfield Animal Hospital Medical Management International Inc Wellness Plan Relations, Banfield
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Banfield Pet Hospital.


Customer Review Rating plus BBB Rating Summary

Banfield Pet Hospital has received 3.77 out of 5 stars based on 42 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.