Business ProfileforPremier Restoration

This all started when our kitchen flooded on August 22, 2021. We filed an insurance claim on August 25. Premier restoration came and assessed the damage on August 27. They said they would pull up the flooring that was wet to mitigate for a few days and then the process of replacing floors and damaged cabinets would take no more than 1-2 weeks. Based on that, I agreed to move forward with them. They did not only remove the floors but our entire kitchen- counters, cabinets, and sink. After the mitigation process, and with our kitchen still unusable, I did not hear back from anybody for a month. When Joel from the company finally contacted me around the end of September, he said they would begin the work in 1-3 weeks and it would only take 1-2 weeks to complete. Trying to communicate with Joel has been sporadic at best and often when he would say someone was coming to do something they would never show up. It seems nothing would ever get done unless my husband and I were constantly following up with him. It is now the middle of November and they finally did put everything together last week, however, whoever they have doing the plumbing is incompetent. After having Joel send someone back twice to look at it, we are still having water leaking from the pipes and there is no water going to the dishwasher. We have notified him again about this and his only response is he’ll try to see what he can do. It has been 3 months since we have had a usable kitchen and this needs to be fixed immediately. There are also smaller issues that I feel the company should complete: they have left an exposed outlet under our sink; they said they were going to paint all walls in which the removed the baseboards, which they did not do; they did not place the towel holder back in the wall; and there is a screw sticking up about 2 inches from where they removed and replaced the toilet.