BBB Business Review

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This business is not BBB accredited.

Zillow Group, Inc.

Phone: (206) 470-7000 1301 2nd Ave Fl 31, Seattle, WA 98101 View Additional Email Addresses View Additional Web Addresses ! There is an alert on Zillow Group, Inc. !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Zillow Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 355 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

355 complaints closed with BBB in last 3 years | 129 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 130
Billing/Collection Issues 28
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 193
Total Closed Complaints 355

Additional Complaint Information

BBB files indicate that this business has received complaints concerning service issues. Consumers allege Zillow's information about home values is incorrect, or consumers have not agreed to have their information listed on the company's website, The website states certain houses are for sale, for rent or in foreclosure, but consumers claim the listings are inaccurate. Consumers allege after contacting Zillow, the company states it will correct the inaccurate information, but the listings on the website do not change.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Zillow Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 19

Additional Information

BBB file opened: August 02, 2006 Business started: 12/13/2004 Business started locally: 12/13/2004 Business incorporated 12/13/2004 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
Phone Number: (800) 451-7985

Type of Entity


Business Management
Mr. Lloyd Frink, President Becky Killian, Member Mr. Chad Cohen, Treasurer Nicole Johnson, Customer Support Manager Ms. Kathleen Philips, COO
Contact Information
Principal: Mr. Lloyd Frink, President
Customer Contact: Nicole Johnson, Customer Support Manager
Principal: Becky Killian, Member
Business Category

Rental Vacancy Listing Service Real Estate Services

Alternate Business Names
Agentfolio Diverse Solutions Hotpads Mortech Postlets Retsley Streeteasy Zillow Inc Zillow Rentals

Customer Review Rating plus BBB Rating Summary

Zillow Group, Inc. has received 3.68 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.