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BBB Accredited Business since

Puget Sound Energy

Phone: (888) 225-5773 Fax: (425) 424-6537 View Additional Phone Numbers PO Box 97034, Bellevue, WA 98009

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers residential and commerical utility services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Puget Sound Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 61
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 82

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Puget Sound Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: January 01, 1956 Business started: 01/01/1873 in WA Business started locally: 01/01/1873 Business incorporated 09/12/1960 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Greg Zeller, Director of Customer Care Mr. Gilbert Archuleta, Customer & System Projects Manager Ms. Artra Brant, CC Performance Inquiry Admin Specialist Ms. Veronica Dodson, Complaints Ms. Stacey Hammond, Complaints Examiner Mr. Hans Herrmann, Community Engagement Manager Ms. Patricia McClements, Outreach Manager
Contact Information
Customer Contact: Ms. Veronica Dodson, Complaints
Principal: Mr. Greg Zeller, Director of Customer Care
Business Category

Electric Companies

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

Puget Sound Energy has received 3.68 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.