Business ProfileforOcean Reef Resorts, Inc.

We stayed with Ocean Reef at Deja Blue in Blue Mountain Beach, FL from 10/14/23-10/17/23. Upon arrival, our unit was not ready to check in until minutes after our check-in time. It was obvious that the cleaners were there cleaning from the previous renters because their cleaning van was still there when we first drove by. When checking the house out, we noticed it was in pretty rough shape. Immediately, we noticed the garage had not been cleaned up. There was a cat litter box in along with a golf cart (that had a partially broken rear view mirror sitting on a table in the garage). We assumed the golf cart and litter box were the owners. When bringing our luggage in to our master bedroom, we immediately noticed cat urine all over the large master bed room rug. There was a sense diffuser plugged in to try to hide the cat urine's smell, which it did for about a day. The smell quickly took over though. We also noticed some cat urine on other rugs throughout the house. Unfortunately, my 7 year old son has severe allergies to cats, and got sick half way through our trip. Luckily, we only had reservations for this house for three days. If it would have been any longer, I would have called Ocean Reef and demanded to move places. The worst part about all of this is we paid around $450 for a cleaning fee, and Ocean Reef only gave us $100 back. This was insulting and absolutely ridiculous. Then, they charges us $450 for the golf cart repair, in which we did not cause. It was obvious the golf cart company or cleaners did not check the golf cart between our stay and the previous renters. We demanded them to contact the renters before us and they blew it off. I asked to speak to high management and they told me, "they couldn't promise a call back from upper management." It took numerous emails with no replies (several times) until we finally got a response saying they would refund us "only" $100. The communication and resolution from Ocean Reef has been beyond terrible.