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Business ProfileforNorth American Van Lines, Inc.
Additional business information
At-a-glance
Customer Complaints
82 complaints closed in last 3 years
13 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- PO Box 988, Fort Wayne, IN 46801-0988
- BBB File Opened:
- 2/1/1984
- Years in Business:
- 30
- Business Started:
- 8/20/1993
- Business Incorporated:
- 8/20/1993
- Accredited Since:
- 2/1/1984
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Brian Risley, SVP, GM North American Moving
- Mr. Ron Sumner, Vice President, Shared Services
- Mr. Kevin Murphy, Vice President, General Manager
- Contact Information
Principal
- Mr. Brian Risley, SVP, GM North American Moving
Customer Contact
- Ms. Bridget Kelly, Assistant to the President
- Ms. Courtney Rawlinson, Legal Coordinator
- Ms. Cheryl Gondell, Assistant to the President
- Mr. Ron Sumner, Vice President, Shared Services
- Additional Contact Information
Fax Numbers
- (260) 429-1704Primary Fax
Website Addresses
- (260) 429-1704
Customer Complaints
82 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
33 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sarah H
04/17/2024
North American Van Lines, Inc. Response
04/18/2024
We sincerely apologize if the claimant felt uninformed or misled in any way. Our agents do not lie to secure business as this would not be in the best interest of anyone involved.
After review of the claim settlement the review adjuster confirmed that the claim adjuster did settle the claim appropriately. Although I am very sorry that this was not in your favor, packed by owner items are not covered. The carrier has no idea of the condition of the items prior to the packing and the carrier has no control over how the items were packed and if they were packed appropriately for the stacking that must be done and for transport.
It is not expected at the time of delivery that you open each carton to inspect the items but it is expected that if there are any cartons damaged to the point that would confirm carrier mishandling that this be documented.
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