Business ProfileforEverwise Credit Union

Today March 18th 2024 I *********************** went to Everwise to complete my auto loan I was told the last time I was in that I was already approved and what my rate and payment would be. Today was just supposed to be signing and cutting the check. When I arrived there this morning around 11:45 AM I stepped into loan officer ***************************** office and sat down she began pulling up my loan after about 10 minutes she informed me that I needed a separate paper from the dealership. Because of this I stormed out of the office and left the building stating something along the lines of thanks for wasting my time. I then went to my dealership talked with them for a bit and was informed that no the piece of paper that was given last week was the only piece of paper needed for the loan. With this new knowledge and a reprint of the old paper I went back to Everwise and sat down in a chair I was then grab by branch manager ************************* and asked to follow him to his office I sat down and he tried explaining to me what had happened and that ***** just didnt know the correct questions to ask. Because of this I stated so its ok to waste my time because you dont properly train your employees. **** responded with ** going to make a copy of this paper and you need to calm down. When he re-entered the room he informed me that it would be awhile I stated ok Ill wait in the lobby he said no it will take longer and that he would call when ready. It is now 4:39 PM on March 18th and I did not receive any kind of call. Because of this Im under the impression that they believe its ok to retaliate against a customer who merely vocalized frustration with lack luster service provided.