Business ProfileforMidWest America Federal Credit Union

I was at the Midwest America Federal Credit Union located at ************************************************************************************ trying to deposit several checks that I received for benefits that I pay for through my empoyer. I sat in the drive-thru for over 45 minutes in 100 degree heat while the branch manager was trying to follow up on the checks with their compliance person ********. They thought the checks were fraudulant because of issues they have been having with some banks (3 different fonts on check and because I have 32 checks to deposit). I was then asked to come into the branch to talk to them. I had nothing to hide so I met with him. He said that ******** their compliance person called a number on the internet for ******* and they said that the checks were fraudulant and they didn't print them. I pulled up my number on my phone for MetLife and here she had called some other number, not the correct number. I had to prove to them that ******* sent me those checks by asking the representative for check numbers to verify. Which we did. After 30 years of banking with Midwest, I have never felt this way before. I felt harrassed, like I was being treated like a criminal. I felt like I was being detained for the police to come get me. Then the manager shared he had a spouse that worked at my company and wanted more information about how I got the checks and what to do, etc. so that his wife could see if she had this same insurance. This was very unprofessional considering the circumstances. I did later have a conversation with the branch manager and he said this was all to protect me. They were going to hold the checks for 4 days and then deposit if now issues. Please tell me why they didn't do this in the first place prior to all of the accusations, etc.. I can't even explain how I felt and how upset I am at the way that this was handled. In the future, if there are checks you aren't sure about, hold them and then if issues, speak with the member.

Thank you for bringing this situation to our attention. Since receiving it, we have reviewed this internally and discussed how this could have been handled differently and more efficiently. Our intention is always to protect our members from fraud and any future complications that could result from it. We apologize for how this process made you feel because that was not our intention. Following this complaint, our Compliance Manager called to discuss this with you to explain the reasons for the delay and how we plan to handle these situations differently in the drive-thru in the future. Our hope is that handling this problem directly and promptly will allow us to continuing serving you and give us the opportunity to create better experiences for you in the future.