BBB Business Review

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BBB Accredited Business since

The Roof Duck, LLC.

Phone: (904) 345-0663 3948 3rd Street South # 195, Jacksonville Beach, FL 32250

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Roof Duck is proud to offer our exclusive ©Watertight roofing systems! We use proprietary installation techniques that we have refined over the years to insure that your new roof is impervious to water intrusion. We only install Type “A” Systems and use approved ©Watertight Roofing Materials manufactured by the biggest names in roofing. This is why every new roof gets our remarkable ©Watertight Warranty. A new roof is one of the most important investments that you can make for your family, make sure it’s ©Watertight.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Roof Duck, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Roof Duck, LLC. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Roof Duck, LLC.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: February 26, 2014 Business started: 12/01/2010 in FL Business started locally: 12/01/2010 Business incorporated 12/08/2014 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Jacksonville
117 W. Duval St. , Jacksonville FL 32202
Phone Number: 904-630-2489
The number is 1000059166.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Alan Ross, Owner Mr. Cordon Timothy Poe, Manager
Contact Information
Principal: Mr. Alan Ross, Owner
Business Category

Roofing Service Consultants Contractor - Metal Roofing Contractor - Tile Roofing Building Construction Consultants Commercial Roofing Construction Estimates Construction Management Construction Reports Roofing Contractors

Products & Services

The Roof Duck, LLC. sells the following brand(s): GAF, Metal Sales, Gulf Coast Supply, Standing Seam Metal Roof, Metal Roof, North Florida Roofing, Owens Corning, Poe Construction

The Roof Duck, LLC. offers the following product(s): Jacksonville Metal Roofing, North Florida Metal Panels, Metal Roof

Hours of Operation
M: 7:30 AM - 7:30 PM
T: 7:30 AM - 7:30 PM
W: 7:30 AM - 7:30 PM
Th: 7:30 AM - 7:30 PM
F: 7:30 AM - 7:30 PM
S: 9:30 AM - 2:30 AM
Su: Closed
Method(s) of Payment
Check, Visa, Mastercard, Cashiers check, Money Order, Cash
Refund and Exchange Policy
If a problem ever occurs, the homeowner shall promptly notify The Roof Duck in the event that the problem is due to workmanship or defective materials, The Roof Duck will rectify the situation at no charge to the homeowner for the duration of this warranty. However, should repairs be necessary which are not the result of defects in workmanship or materials provided by The Roof Duck, reasonable charges will be incurred for such repair and/ or inspections. Repairs and/ or inspections completed by The Roof Duck for defects not caused by workmanship or materials shall be paid within 30 days from date of invoice, failure to pay will release The Roof Duck from any obligation under this warranty and customer shall, thereafter, have no legal right to make any claim or seek any remedy against The Roof Duck whatsoever. This warranty is limited to defective workmanship and materials provided by The Roof Duck and shall not apply to any other defects in the roof, including but not limited to those caused by improper construction of the dwelling or base upon which the roof is laid, such as warped sheathing boards, cracking or undue expansion of the roof deck or building. Nothing in this warranty shall be construed to cover any damages to the dwelling or contents thereof, past or present mold and or abatement, after completion of the roof. The Roof Duck shall have
no obligation to perform any work or services under this warranty until the work and materials covered hereby are paid in full. Should customer fail to pay, or become past due, The Roof Duck shall have no obligation to perform any work or services under this warranty until customer’s account is made current. After completion of the roof, no HVAC equipment, radio or television aerials, satellite dishes, framework or signs, water towers, sprinkler systems, vents, skylights, lighting, electrical conduit, electrical wiring, solar & heating units, additions or any other type of roof penetration shall be installed thereon unless The Roof Duck is first notified of such installation and be given the opportunity to make and charge for proper sealing to roof surface. Should one or any combination herein stated be performed prior to notifying The Roof Duck shall have
no obligation to perform any work or services under this warranty. 
Alternate Business Names
The Roof Duck ©Watertight Roofing Systems LLC

Customer Review Rating plus BBB Rating Summary

The Roof Duck, LLC. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.