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Business ProfileforInternational Sea & Air Shipping
Shipping Masters
At-a-glance
Customer Complaints
13 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
International moving company offering door to door services, packing and shipping from the USA to any country in the world and vice versa
Products & Services
Business Details
- Location of This Business
- 115 Meacham Avenue, Elmont, NY 11003-2631
- BBB File Opened:
- 1/1/2001
- Years in Business:
- 13
- Business Started:
- 5/3/2010
- Business Incorporated:
- 5/3/2010
- Accredited Since:
- 11/25/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- DBA Overseas Moving Specialists, Inc.
- Additional Contact Information
Fax Numbers
- (516) 355-5314Primary Fax
Phone Numbers
- (866) 788-1090Other Phone
- (516) 355-5314
Customer Complaints
13 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Dear ***/*****,I am writing to file a formal complaint against International Sea & Air Shipping regarding the handling of my recent shipment to ******. On December 15th, I engaged their services to transport my furniture, with the understanding conveyed by ****** that the shipment would depart the US before December 22nd, with a shipping timeline of up to ten weeks. A 25% deposit was paid at the time of booking.The issues began when I received the final invoice, which included exorbitant insurance charges. Following numerous email exchanges, it took over six weeks to obtain clarification on these costs. Expressing my preference to secure insurance separately due to cost considerations, I proceeded to make the final payment, inclusive of reduced storage charges. However, despite my repeated requests for the shipping date to arrange independent insurance, the company has failed to provide a clear timeline. This lack of transparency and failure to provide an estimated time of departure for my goods is unacceptable. Of particular concern is the urgent need for certain items, such as beds, contained within the shipment. Furthermore, the possibility of additional charges, such as storage fees, adds to the uncertainty and potential financial burden.Despite my efforts to cooperate, the company's evasive behaviour has left me frustrated and concerned about the status of my shipment. At this point, my primary objective is to ensure the timely delivery of my items.Therefore, I am seeking your assistance in resolving this matter promptly. Specifically, I request your intervention to compel International Sea & Air Shipping to provide a definitive shipping date and adhere to the agreed-upon timeline. Additionally, I urge the company to clarify any potential additional charges and refrain from increasing the cost of the shipment unfairly.Thank you for your attention to this matter. I trust that with your assistance, we can reach a satisfactory resolution.
Read MoreCustomer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Andrew B
1 star
11/15/2023
USE WITH CAUTION! Five companies handled our furniture from the ********* to ********* which arrived ********, damaged, or missing. Do not take out insurance through this company; it protects the company from liability, etc.
International Sea & Air Shipping Response
11/28/2023
Dear ******,We are sorry to hear that certain items arrived damaged or were missing from your shipment. I can assure you that we have thoroughly investigated the situation with all involved parties.International shipping is very complex and requires various entities to facilitate a move from point A to Z. One of the five companies you cite include "Navis ************* whom you contracted separately from us to handle the Custom crating of certain high value items. Prior to your pickup, we explained that we could only offer ******************** for these particular items since they were not professionally crated by us. Your contract also stated we were not responsible for crating of these items. You took All ************** for the rest of your shipment, which offers more extensive coverage as we have control over the packing/wrapping. We provided you with the ****************** of both insurance options.I would like to add that you received a Settlement Claim from our insurance provider in the amount of $5,396.65.Regarding the items that arrived ********, please know we have no reason to ******* your valuable possessions. We would be working against ourselves; putting your possessions and our company in jeopardy while compromising the condition of your items and our reputation. You were informed by our office that the Chandelier's wooden crate was removed by Customs in ********* as part of their inspection process. Unfortunately, these matters are out of our control and we cannot alter Customs procedures. Ultimately, we apologize for any inconveniences you experienced while using your services. However they did not result from any intentional wrongdoings or matters within our control.
International Sea & Air Shipping Response
11/28/2023
Dear ******,We are sorry to hear that certain items arrived damaged or were missing from your shipment. I can assure you that we have thoroughly investigated the situation with all involved parties.International shipping is very complex and requires various entities to facilitate a move from point A to Z. One of the five companies you cite include "Navis ************* whom you contracted separately from us to handle the Custom crating of certain high value items. Prior to your pickup, we explained that we could only offer ******************** for these particular items since they were not professionally crated by us. Your contract also stated we were not responsible for crating of these items. You took All ************** for the rest of your shipment, which offers more extensive coverage as we have control over the packing/wrapping. We provided you with the ****************** of both insurance options.I would like to add that you received a Settlement Claim from our insurance provider in the amount of $5,396.65.Regarding the items that arrived ********, please know we have no reason to ******* your valuable possessions. We would be working against ourselves; putting your possessions and our company in jeopardy while compromising the condition of your items and our reputation. You were informed by our office that the Chandelier's wooden crate was removed by Customs in ********* as part of their inspection process. Unfortunately, these matters are out of our control and we cannot alter Customs procedures. Ultimately, we apologize for any inconveniences you experienced while using your services. However they did not result from any intentional wrongdoings or matters within our control.
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