BBB Business Review

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Description

Hearst Magazines publishes a variety of magazines which include Good Housekeeping, Popular Mechanics, House Beautiful, Boating and Sailing, Cosmopolitan, Town & Country, Sports Afield, Redbook, Harper's Bazzar Colonial Home and H.C. Specialties. Home Magazine Service is a department within the Hearst Magazine division of the Hearst Corporation which handles a subscription sales for magazines published by Hearst and other companies. The sales representatives are part-time independent agents working within their local communities. The Hearst Corporation is a communication company which publishes 14 magazines and 15 newspapers and also operates 7 radio and 6 television stations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hearst Magazines meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hearst Magazines include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 499 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

499 complaints closed with BBB in last 3 years | 153 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 67
Billing/Collection Issues 140
Delivery Issues 59
Guarantee/Warranty Issues 0
Problems with Product/Service 233
Total Closed Complaints 499

Additional Complaint Information

This firm has not responded to our request for basic information.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hearst Magazines
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 29, 1992 Business started: 01/01/1889 Business incorporated 01/01/1889 in
Type of Entity

Corporation

Business Management
Mr. Steven Swartz, CEO
Contact Information
Principal: Mr. Steven Swartz, CEO
Business Category

PUBLISHERS-PERIODICAL

Alternate Business Names
Budget Living Car and Driver CosmoGIRL! Cosmopolitan Cosmopolitan Magazines Country Living Magazine Country Living Magazine Elle Decor Elle Magazine Esquire Magazine Food Network Magazine Good Housekeeping Harper's Bazaar Hearst Hearst Corporation HGTV Magazine Home Magazine Sales House Beautiful Magazine Marie Claire O, the Oprah Magazine Oprah Magazine Popular Mechanics Redbook Magazine Road & Track Seventeen Magazine SmartMoney Town & Country Magazine Veranda Woman's Day
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.