Business ProfileforMcGraw-Hill Education

I just want to inform you that your customer *********************** are terrible. Long story short, my instructor put the wrong isbn on our syllabus. I purchased the wrong materials. I wanted to simply exchange the product, but it was digital and the system isnt set up that way. I have talked to 3 customer service representatives, been disconnected due to system time outs, and emailed the appropriate department with 0 response since 5/12/24. I have had to track my money down due to zero communication from this company. I had to escalate the issue to PayPal due to lack of communication. I found out today on 5/24/24 I was issued a check which will take an additional 2 weeks to complete. No one told me this, and I had to keep asking the *** for information. Of course, they want to pass the buck to the refund department who cannot seem to respond to an email. My issue is I spent over $150 dollars and this is the treatment I receive. Ive gotten the run around and the blame my financial institution game from 3 people. I signed up for a trial access to connect until my refund was received, and I could purchase the correct items. That access is going to expire, and I wont have a refund until the first week of June?! I dont get paid for another 2 weeks, and I cant afford to purchase what I need until my money is refunded. I refuse to purchase what I need until this issue is resolved.Im sure this will fall on death ears. McGraw Hill is a corporation, and a major player in education publishing. You dont care about my issue or customers in general. The money comes in regardless, and its a corporation. Were sorry for your inconvenience. Save it. After this issue is resolved, I will no longer do business with McGraw Hill. If my instructor didnt require your product, Id wouldnt repurchase from you. Theres no place to leave a public review, Im sure that is intentional as you dont want people to know how terrible your service is.

We apologize for your experience. I have reviewed the previous cases and I show your purchase was made on May 10 and the refund request was processed on May 12, 2024. The refund was issued; however, our credit card team has advised us that the refund was not able to be processed back to the original payment method/credit card. We can't see that information on our end, but it is customary when this happens that a check refund will be processed, which has been completed. I have reached out to our technical support team, and we can issue you a courtesy access until this has been resolved. We show that a new purchase was made recently, so please let us know if the courtesy access is still needed. I will send you a direct follow-up email from the case.