Business ProfileforNikon Inc.

On March 16, I bought a Nikon Z *******mm lens from a local Nikon authorized dealer. I noticed the auto-focus (AF-C) was not responsive and sometimes had no response. The problem was verified by comparing my lens with another copy of my friend's *******mm lens on the same camera body. To make sure my copy of the lens is a US version and has a proper US warranty, I called Nikon support on March 28, 2024. Nikon support ************** told me he found the ** number with my lens was registered in the Nikon System before by another user and had a repair service last year in August 2023 for the auto-focus problem. That means the "New" lens I bought is a pre-owned lens with a repair history. It also means my lens does not have a Nikon *** warranty according to Nikon's no-warranty transferring policy (ridiculous!). I was very upset about the findings. I called the store immediately and told the owner about my 'New' lens, which had been registered with Nikon and repaired before. I requested to return the lens to the store, but the owner refused to accept my return request, citing the store's no-return policy on cameras and lenses (very ridiculous!). He said he would let his Nikon rep fix the record problem in the Nikon system. After that, I called and e-mailed Nikon support multiple times (March 30, April 2, 4, and 9). Surprisingly, Nikon support suddenly could not find any previous findings with my lens and refused to disclose the repair history to me, which is strange and disturbing! Nikon *** erased or changed the records because of interference from the dealer? Is this to protect the authorized dealer, who sold me a pre-owned lens as a new copy? This suspicious coverup is totally unacceptable. Nikon *** needs to straighten this out and tell me the truth. If my lens was pre-owned, I should return the lens to the store. If my lens is a legit new copy, I need Nikon's explicit confirmation about the Nikon *** warranty for my lens and have my lens serviced for the auto-focus problem under the Nikon US warranty.