BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1273|
|Total Closed Complaints||2768|
Additional Complaint Information
BBB files indicate a pattern of complaint concerning problems with the products purchased on the NoMoreRack website. Consumers are complaining to BBB alleging issues such as receiving incorrect items, products of inferior quality, or defective products. Consumers also say that they are encountering difficulties with company’s customer service department. An ongoing problem being reported by consumers is assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.
In June 2013, No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5-7 business days and that shipments are sent out within 10-14 days of the receipt of the order.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Type of Entity
ONLINE RETAILER INTERNET SHOPPING SERVICES