Business ProfileforQualified Hardware.com

Awful experience. I paid Qualified Hardware a lot of money for some *** ****** hardware for a long standing account of mine. My customer paid $151.00 for three day guaranteed shipping and I received a notice the day before that it had just shipped. My customer needed here and installed to comply with a inspection deadline. I am now left with a unhappy customer who relied on us to get this job done when we said we would. I emailed them multiple time at their many email addresses and received absolutely no response. When I contacted the sales department by phone looking for answers their response was "what do you want us to do about it?'. I said I wanted a refund on the shipping as well as a explanation as to why I was not contacted on this matter. The representative told me he had no answer for me and I asked if their was somebody who could answer me and his response was you could try customer service but they can't help you either, Too many people work here. My company will never do business again with Qualified Hardware. I still stand to lose a account over this matter and am not shy about being heard about my experience. NO STARS.