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Find a Location

Etsy, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEtsy, Inc.

    Online Retailer
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:

    In order for Etsy to properly respond to your complaint, please include the following information:

    • Your Etsy username
    • The email address associated with your Etsy account
    • Your order number (if applicable)
    • Your case number (if you’ve opened a case via Etsy)

    If you are experiencing a problem with an order from an Etsy seller, Etsy suggests that you may consider opening a case on Etsy in order to resolve the dispute. You can learn about filing a case in the help section of Etsy’s site.

     

    To request a call from Etsy you may visit this page: https://www.etsy.com/help/article/4872

     

    See all additional business information

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 634 Customer Reviews

    Customer Complaints

    3,244 complaints closed in last 3 years

    1,731 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2016

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Etsy, Inc. is a marketplace where people around the world connect, online and offline, to make, sell and buy unique goods.

    Business Details

    Headquarters
    117 Adams St, Brooklyn, NY 11201-1401
    BBB File Opened:
    8/27/2008
    Years in Business:
    19
    Business Started:
    4/1/2005
    Business Incorporated:
    5/26/2006
    Accredited Since:
    9/1/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • Etsy.com
    • Etsy ASAP
    • Etsy Ireland
    • Etsy Germany GmbH
    • Etsy Japan
    • GK
    • Etsy Australia Pty Limited
    • Jarvis Labs Inc.

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    3,244 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/18/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On February ***, 2021 I was banned from the Etsy seller forum. The seller forum is a service that Etsy offers its sellers. I am a seller. (This has to do with consumer only/not disability). I am a consumer of Etsy's. I pay fees to use its services. I was bullied off the forum, then continued to be bullied by Etsy in arbitration, in which I withdrew the arbitration because I realized it was a biased venue and would never end up in my favor. THERE IS NO VIABLE RECOURSE FOR ETSY SELLERS TO ADDRESS THEIR GRIEVANCE WITH ETSY. Seems this should be a consumer/business law violation. It is deceptive to have arbitration in its terms, when they know full well the outcome will always be in Etsy's favor. It is deceptive to offer links and notices/advertisements on the seller dashboard to go to the forum and the links take you nowhere. Etsy is biased and favors some sellers. To this day Etsy cannot tell me what policies I violated. It is the principle here. Anything Etsy replies with is a lie.
    Read More

    Customer Reviews

    634 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Delinda R

    1 star

    05/06/2024

    ETSY totally destroyed my business that wax doing well after neglecting to face an issue of hate and discrimation against me by a buyer. They gave no formal place to make a complaint but the buyer decided to open a case, I relayed the discrimination and hate issue directly in a chat either Eysy they totally ignored, the lady thought she did so well in getting a return she opened a case on second order she had placed again I explained the abuse snd they didn't even acknowledge, I left email and email after email with them also...I finally got a response when I stated in an email since there has been no conversation between us and no acknowledgement I will be going public with these rails and then shop closed for one smurf charm I had up for 3 years , coincidence maybe but right after that they made a formal place to at least file a complaint when you are a victim. So coincidence, nah I think not btw I was a star seller until the one girl put my reviews just below **** and shop was closed

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

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