BBB Business Review
BBB Accredited Business since
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This firm provides local online marketing to service-oriented small businesses. It is headquartered in New York with offices also in Austin, TX; Charlotte, NC; Scottsdale, AZ; and Atlanta, GA.
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A BBB Accredited Business since
BBB has determined that Yodle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Yodle, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 164 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||45|
|Total Closed Complaints||164|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning sales practices, guarantees, and customer service issues. Consumers are telling BBB about high pressure sales tactics from Yodle, Inc. sales staff, who allegedly try to coerce new customers to sign up before they fully understand the services they will get. In addition, during the sales presentations, a few customers said they were told by staff about a guarantee of results from using the company services. Many of Yodle's clients are also complaining to BBB about the poor performance of company services they signed up and paid for, such as lack of leads, no increase in web traffic, or incorrect leads/calls routed to their company. After a disappointing result from using the company services, clients who reportedly seek a refund of the fees claim they encounter a lot of difficulty (having to make multiple calls and send several emails) to get the company to agree to a refund. When they cannot obtain a refund from the company, they file a complaint with BBB.
BBB has contacted the company about the aforementioned issues. The company has responded to BBB and reported that they are working on implementing additional measures to improve sales practices (revise marketing scripts and increase quality controls), expand marketing offerings, as well as enhance customer service response and resolution.
Type of Entity
Business ManagementMr. Court Cunningham, CEO
INTERNET MARKETING SERVICES