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BBB Accredited Business since

Yodle, Inc.

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Phone: (877) 276-5104 View Additional Phone Numbers 330 West 34th Street  18th Floor, New York, NY 10001 http://www.yodle.com


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Description

This firm provides local online marketing to service-oriented small businesses. It is headquartered in New York with offices also in Austin, TX; Charlotte, NC; Scottsdale, AZ; and Atlanta, GA.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yodle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Yodle, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 187 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

187 complaints closed with BBB in last 3 years | 59 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 100
Billing/Collection Issues 28
Delivery Issues 5
Guarantee/Warranty Issues 3
Problems with Product/Service 51
Total Closed Complaints 187

Additional Complaint Information

BBB files indicate a pattern of complaints concerning sales practices, guarantees, and customer service issues. Consumers are telling BBB about high pressure sales tactics from Yodle, Inc. sales staff, who allegedly try to coerce new customers to sign up before they fully understand the services they will get. In addition, during the sales presentations, a few customers said they were told by staff about a guarantee of results from using the company services. Many of the complaints submitted to BBB about Yodle focus on the poor performance of the services they signed up and paid for, such as lack of leads, no increase in web traffic, or incorrect leads/calls routed to their company. Clients who reportedly seek a refund of the fees from the company claim that they encounter difficulty in doing so, such as having to make multiple calls and send several emails.

BBB has contacted the company about the aforementioned issues. Yodle, Inc. has responded to BBB in a timely manner and reported that they are fully committed to behaving respectfully to both their prospective and current customers, and to providing the best possible results and services to their customers. The company says that they are working on implementing additional measures to improve sales practices (such as revising marketing scripts and increasing quality controls), as well as to expand marketing offerings, deliver greater value, and enhance customer service response and resolution.

 

Customer Reviews Summary Read customer reviews

1 Customer Review on Yodle, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 31, 2008 Business started: 01/01/2005 in NY Business incorporated: 03/30/2005 in DE
Type of Entity

Corporation

Business Management
Mr. Court Cunningham, CEO
Contact Information
Principal: Mr. Court Cunningham, CEO
Customer Contact: Mr. Radley Moss, Director of Corporate Communications
Business Category

INTERNET MARKETING SERVICES

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.