BBB Accredited Business sinceFind a Location
Phone: (877) 276-5104 View Additional Phone Numbers 330 West 34th Street 18th Floor, New York, NY 10001
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This firm provides local online marketing to service-oriented small businesses. It is headquartered in New York with offices also in Austin, TX; Charlotte, NC; Scottsdale, AZ; and Atlanta, GA.
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A BBB Accredited Business since
BBB has determined that Yodle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Yodle, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 224 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||87|
|Total Closed Complaints||224|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning sales practices, guarantees, and customer service issues. Consumers are telling BBB about high pressure sales tactics from Yodle, Inc. sales staff, who allegedly try to coerce new customers to sign up before they fully understand the services they will get. In addition, during the sales presentations, a few customers said they were told by staff about a guarantee of results from using the company services. Many of the complaints submitted to BBB about Yodle focus on the poor performance of the services they signed up and paid for, such as lack of leads, no increase in web traffic, or incorrect leads/calls routed to their company. Clients who reportedly seek a refund of the fees from the company claim that they encounter difficulty in doing so, such as having to make multiple calls and send several emails.
BBB has contacted the company about the aforementioned issues. Yodle, Inc. has responded to BBB in a timely manner and reported that they are fully committed to behaving respectfully to both their prospective and current customers, and to providing the best possible results and services to their customers. The company says that they are working on implementing additional measures to improve sales practices (such as revising marketing scripts and increasing quality controls), as well as to expand marketing offerings, deliver greater value, and enhance customer service response and resolution.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||64|
Type of Entity
Business ManagementMr. Court Cunningham, CEO
INTERNET MARKETING SERVICES
Alternate Business NamesWeb.com Group Inc. Yodle Web.com, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview