Business ProfileforFreedom Care LLC

I picked Freedom Care for my vendor (agency). I am a CDPap client & it's mandatory that CDPap client's must pick an agency to work with. CDPap is a program that allows the home care client to hire whom they want to care for them, & the client is in complete control of the work hours, sick days, vacation time, & client is allowed to terminate employment as well. This means that the personal care aide works for the client, not the agency(vendor) that the client chose to work with. In September 2022, my personal care aide applied for a job position with FreedomCare. The job listing is a remote job as an Intake Specialist. When my PCA called to speak with FreedomCare's HR, a customer rep switched her to speak with her coordinator, *** ******************* who in turn went to speak with her supervisor even though my PCA asked her coordinator if she could speak with HR concerning my PCA's recent job application. According to **************, her supervisor stated that "there wasn't anyway to note that my PCA works at FreedomCare already as a caregiver" when my PCA was hired by me, not by FreedomCare. ****************** supervisor then said that my PCA has "to explain about her caregiver status" when they call her about the job position, which no one from FreedomCare did. Then, ************** goes on to tell my PCA two more things: 1) Her supervisor thinks that FreedomCare will allow my personal care aide to work as both a caregiver and a Intake Specialist at FreedomCare and 2) She (**************) doesn't have the number to HR and that she was advised to reply to the email that was sent to my personal care aide and ask someone to call my PCA back. Today, October 17th, 2022, I contacted Freedom Care at ************ & a woman named ***** answered. I asked can I speak to a **** ******* said " We have a supervisor". I asked to speak to the Director ******* mentioned the supervisor again. As I am trying to get info about the supervisor, ******************* up the phone. Please call ************ for further info.