Customer ReviewsforColeman Furniture

[7/26/2024]: I placed an order for a living room sofa set through a phone order The *** told that the order would be shipped mid-August and I should have it delivered in the 1st week of Sept. [Every 2 weeks], I promptly get an update email, with exact verbiage saying ************ Your order has progressed.....4 to 5 weeks from today being the estimated delivery...." It seems to be a cruel joke. [8/19/2024]" My credit card was charged in full for 5600+$.[9/9/2024]: I called the *** over phone to enquire about the status. He apologizes for the delay and tells the new shipping date is 9/16 and I should received it 2-3 weeks from then as they have no control on the local delivery. I asked to speak to a manager for an exact date and he says someone would call me in a day. No one called.[9/10/2024]: I called the customer service again. This time the *** told that 2 of the 3 pieces in the sofa set are out of stock with the manufacturer with no estimated date. I got so frustrated with the response. I asked to speak to the manager. ******* answered and she tells me that they were back ordered and their system tells the new shipping date is 9/21/24 and 2-4 weeks since then. I am so frustrated with all this experience. (1) Why did they charge me in full before delivery or atleast before order shipped to local delivery? (2) Zero communication or real updates to the customer. I had to call twice and hear different stories from the ***s and *******. (3) ************ (if legit) had no handle on the delivery dates. They should mention that in their website.I could have given them zero or negative stars if that option was available here instead of 1-star.

Hello ****,Thank you for sharing your feedback. We understand how frustrating this experience has been for you and sincerely apologize for the inconvenience caused.The living room sofa set you ordered is one of our best sellers, and while it is still being produced by the manufacturer, the anticipated production date has been adjusted by the manufacturer, which has impacted the shipping timeline. As the retailer, we rely on the manufacturers schedule and, unfortunately, do not have control over when they complete production or ship the items.We understand your concerns about the changing delivery dates, and were committed to providing more transparent updates. If you needsomething sooner, you are welcome to cancel the order free of charge any time before it ships and order an in-stock item. Again, we appreciate your patience and understanding as we work to fulfill your order. Please don't hesitate to contact us if you need further assistance.The Coleman Furniture team

This company is absolutely not reputable. First, they asked for a copy of my ID card when I tried to purchase online, which felt intrusive to me and excessive to confirm a purchase. Then, once I'd successfully ordered the furniture, I fairly quickly received a shipping confirmation with about a 2-week delivery timeframe. Having heard nothing after 2 weeks, I reached out to Coleman and was informed that they were not able to track it for me and would attempt to reach out to the manufacturer (?). I then stated that I would like to cancel the order and was informed of a restocking fee, which I accepted. The individual told me that he would do so and send a confirmation of cancellation in ***** hours. After 48 hours with no further communication, I reached out again in hopes of a resolution but got a different answer - the second ****** I spoke to told me that they were "calculating" the restock fee, which I'd already been specifically informed of, and that it could take 2-7 business days to receive a cancellation. 30 seconds later, he corrected himself and said 3-7 business days - indicating a lack of any policy or standards for cancellations. A manager finally emailed me and offered a paltry $50 discount on my $2700 furniture set if I didn't cancel - indicating that my original cancellation request had never been honored. When I insisted on cancelling, I finally received a cancellation receipt within a few hours. Overall, the lackluster customer service, lack of communication, and refusal to accept my cancellation - and a not-insubstantial restocking fee - has left a bad taste in my mouth and I cannot recommend buying from Coleman.

Dear ****** Thank you for sharing your feedback. We apologize that your experience with us was less than satisfactory and we regret the inconvenience this has caused.Regarding the request for a copy of your ID card, this was initiated by our fraud detection team as an additional step to ensure that your order was legitimate and to protect our customers from unauthorized transactions. We understand that this may have felt intrusive, and we apologize for any discomfort it caused.We are also sorry for the communication issues and delays you experienced during the order and cancellation process. This is not the level of service we strive to provide, and we will be reviewing this internally to make necessary improvements.Your feedback is valuable to us, and we are committed to using it to enhance our customer experience. If there is anything more we can do to address your concerns, please dont hesitate to reach out to us.