Business ProfileforMajor Energy Services, LLC
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning the company's sales practices and customer service department. Consumers are telling BBB about several issues they have experienced in dealing with Major Energy Services LLC. Multiple consumers say that before signing up to use Major Energy Services as a provider, they were promised savings on their utility bills by company sales representatives. Some consumers allege that not only do these promised savings not materialize, their utility bills have doubled from what they had been paying with a previous utility provider. Several consumers also claim they felt misled or confused by the lack of explanation about the availability of fixed and variable rates at sign up time. Many consumers report trying to resolve their issues but they encounter difficulties with the company's customer service department; specifically, the inability to reach a live person, excessive wait times, and unreturned calls after leaving several messages.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On 12/12/2022, New York Attorney General Letitia James secured $1.5 million from an energy service company, Major Energy, that deceived and misled thousands of New Yorkers across the state. In January 2022, Attorney General James sued Major Energy for its dishonest business practices that led to New York consumers paying millions more for their gas and electric services than they would have paid to their utilities. This agreement resolves Attorney General James’ lawsuit and will require Major Energy to stop its deceptive practices and provide restitution to impacted New York consumers.
Major Energy is an energy services company (ESCO) that offers electric and gas products throughout the state. An investigation by the Office of the Attorney General (OAG) found that its door-to-door salespeople and telemarketers lured consumers with false promises of savings, and then charged them significant, sometimes illegal early termination fees when they tried to get out of their contracts. Many consumers did not even realize they had been enrolled with Major Energy, since sales representatives dressed like workers from the consumers’ utility and even enrolled consumers without their consent. Major Energy then made it harder for consumers to cancel their contracts by simply not answering the phone.
As a result of OAG’s agreement, Major Energy is required to pay $1,500,000 in restitution to impacted consumers. In addition, Major Energy must take action to prevent deceptive practices in the future, including training customer service representatives, recording telephone communications between customers and sales representatives that result in a sale, not using misleading marketing that implies savings, and regularly monitoring sales calls.
New Yorkers who bought electricity from Major Energy may be eligible for a refund if they were subject to certain deceptive practices. New Yorkers can submit a complaint online or call (800) 771-7755 to have a complaint form sent by mail.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 100 Dutch Hill Road Suite 310, Orangeburg, NY 10962-2198
- BBB File Opened:
- 6/25/2008
- Years in Business:
- 18
- Business Started:
- 10/1/2005
- Business Incorporated:
- 1/1/2005
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Major Energy Electric Services
- Additional Contact Information
Fax Numbers
- (845) 848-2024Other Fax
- (845) 848-2024
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe Z
08/05/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.