Business ProfileforSony Corporation of America

Im not sure if this complaint should be about **** or Best Buy. On 4/30/2023 I bought a **** XR55X90K television, Serial #*******, from Best Buy at ****************************************************************************. I paid with my **** credit card. The ** started having minor blackouts in about 3 or 4 months. My husband was diagnosed with lung cancer on 6/21/23 so we did not have time or interest in reporting immediately. We thought it might be a ******* problem. He died in November. In February, 2024, I realized it was not ******* but the **s problem. Because I had also purchased Best Buys ****************** for $199.99, I called them to report the problem on 2/28/24. They came about 5 days later and removed a part, replaced it and then the ** did not work at all. They assumed their replacement part was faulty. They said I had to wait another week while they ordered another part from ****. The returned a week later and replaced the replaced part only to discover it did not work either. At this point, I asked to have the ** replaced or refunded, They contacted **** and told me that **** said they needed to try another (unnamed part) first. However, according to Total ***** **** is refusing to send the other part or replace the **. I talked to the manager of Best Buy and he said it needed to be handled by Total Tech and ****. It is now one month after my first call and I have a dead ** in my living room. They will not replace it, say they cannot get a part to fix it, and the warranty will run out at the end of April. Please help me get my money back from one of these companies. Thank you. ***************************