BBB Business Review

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This business is not BBB accredited.

Commerce Payment Systems

Phone: (866) 999-4622 View Additional Phone Numbers 1465 Broadway, Hewlett, NY 11557 http://www.commercepaymentsystems.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This firm has misrepresented itself as a BBB Accredited Business in its print advertising (mail flyers) using the phrase "Here's why 25,000 customers including the BBB trust us with their credit card processing.". On October 19, 2012, the BBB requested that this firm cease and desist all unauthorized use of the BBB name. THIS FIRM IS NOT CURRENTLY A BBB ACCREDITED BUSINESS with the Better Business Bureau Serving Metropolitan New York. As of August 2013, the business has responded to the BBB and discontinued the use of the BBB name and logo. This case is closed.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Commerce Payment Systems include:

  • 279 complaint(s) filed against business
  • Advertising issues found by BBB

Factors that raised the rating for Commerce Payment Systems include:

  • Length of time business has been operating
  • Response to 279 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

279 complaints closed with BBB in last 3 years | 46 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 174
Delivery Issues 8
Guarantee/Warranty Issues 1
Problems with Product/Service 63
Total Closed Complaints 279

Additional Complaint Information

BBB files indicate a pattern of complaints concerning billing practices and account servicing with Commerce Payment Systems. Consumers tell BBB that they are quoted a specific interest rate for receiving merchant services. However, after receiving a bill from the company, many consumers report seeing a different, much higher interest rate than what they were quoted.  Several customers also claim they have been charged for unauthorized fees. Consumers also complain of issues with processing credit card transactions, specifically that the money from their customers is not going into their account. When these consumers call the company to find out why, they say the company representatives request numerous documents to verify their account and make it difficult for the consumers to resolve the issue. Several consumers also allege that even after cancelling their account they continue to be charged by the company.

On March 13, 2015, BBB requested Commerce Payment Systems voluntary cooperation in eliminating the identified pattern of customer complaints. As of April 24, 2015, the company has responded to Metro NY BBB and said they that they will continue to work on their standards of quality control to improve customer experience and reduce the volume of complaints coming into BBB. 

 

Customer Reviews Summary Read customer reviews

1 Customer Review on Commerce Payment Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 05, 2006 Business started: 04/01/2009 in NY Business incorporated 04/01/2009 in DE
Type of Entity

Corporation

Business Management
Michael Mendlowitz, President Mr. David Devers, Vice President/Client Services
Contact Information
Principal: Michael Mendlowitz, President
Related Businesses
Optimal Bankcard
Business Category

CREDIT SERVICES CREDIT CARD PROCESSING SERVICE

Alternate Business Names
Commerce Payment Group Evolution Bankcard
Industry Tips
Take Control of your Debt
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.