BBB Business Review

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This business is not BBB accredited.

Rapid Recovery Solution, Inc.

Fax: (631) 776-8112 View Additional Phone Numbers 25 Orville Drive Suite 101A, Bohemia, NY 11716

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Rapid Recovery Solution, Inc. include:

  • 92 complaint(s) filed against business
  • Failure to respond to 48 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Rapid Recovery Solution, Inc. include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

92 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 21
Delivery Issues 13
Guarantee/Warranty Issues 0
Problems with Product/Service 56
Total Closed Complaints 92

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the servicing of client accounts for Rapid Recovery Solutions, Inc (RRS). Consumers are complaining to BBB about the issues they experience after making an agreement with RRS to assist with debt collection. Many complaints allege communications problems with the company, specifically not receiving a regular statement or account activity report from the company, and difficulty reaching the company to obtain updates on their account or payment status. In addition, some consumers are reporting extended delays in receiving payment of recovered monies, beyond the agreed upon time frame for remittance. 

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Rapid Recovery Solution, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 10, 2007 Business started: 07/01/1999 in NY Business incorporated 03/16/2006 in DE
Type of Entity


Business Management
Mr. John Monderine, President/CEO
Contact Information
Principal: Mr. John Monderine, President/CEO
Business Category


Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.