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Find a Location

Mid Island Collision has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mid Island Collision

      20 Lakeview Avenue Rockville Center, NY 11570-3534

    • Mid Island Collision

      20 Lakeview Avenue Rockville Centre, NY 11570-3534

    Business ProfileforMid Island Collision

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Mid Island Collision has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mid Island Collision

        20 Lakeview Avenue Rockville Center, NY 11570-3534

      • Mid Island Collision

        20 Lakeview Avenue Rockville Centre, NY 11570-3534

      Location of This Business
      20 Lakeview Avenue, Rockville Center, NY 11570-3534
      BBB File Opened:
      4/1/1963
      Years in Business:
      69
      Business Started:
      1/1/1955
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Midisland Collision
      Business Management
      • Mr. Robert Lupo, Owner
      Contact Information

      Principal

      • Mr. Robert Lupo, Owner

      Customer Contact

      • Mr. Robert Lupo, Owner
      Additional Contact Information

      Fax Numbers

      • (516) 766-5126
        Primary Fax

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I was involved in a motor vehicle accident on 4/12/2023. I had my car towed to mid island collision as it was an "authorized" porsche collision center which I was told by porsche and they recommended I go to this shop. My vehicle was initially estimated to be repaired but then my insurance company state farm re-evaluated the vehicle and declared it a total loss. The original estimate for the repair was $21,010.72 so state farm had sent a check on 4/28/23 to mid island collision for $20,510.72 (minus the $500 deductible my policy has). Mid Island Collision took the car apart and the state farm adjusted came back and saw evidence of further damage and the final estimate came out to be $52,158.59 to repair my vehicle. At this point state farm declared my vehicle a total loss. State farm tried to recuperate some of the money that was sent to mid island collision and they only received a refund of $4,414.84. Mid island collision charged $15,595.88 for labor, work, storage fees, etc as noted in their final invoice which is attached. State farm had advised me they did not approve of a lot of the charges and they only approve of $4,568.81 worth of the charges out of the $15,595.88. This was a $11,027.07 difference which I was left liable for. This difference was taken out of the equity which my car had built up for the value of my vehicle at the time of the loss. As per my conversations with state farm, there were many charges that should not have been charged such as some of the storage fees as well as a lot of the labor hours as that work was not performed on the vehicle. Also there were administrative fees that should not have been charged. I tried calling the shop and I kept getting the run around to email them which I did but do not get any replies. I have also gone into the shop a few times to discuss and kept getting the run around as well. I am hoping you are able to help me with this matter so we can come to a resolution. thank you
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James K

      1 star

      12/04/2023

      ************************* and Mid island Collisions are criminals and con artists. I dont know why ********** and *** of ******* are affiliated with them as this business literally scams customers. My car was rear-ended and although the damage was notable it should not take two months to get my car back. They upcharged everything especially and the shady part is they were never willing to even provide an estimate before during and even when the car repair was basically completed. They think since insurance is handling this they can charged anything they want and work with shady characters to squeeze every ***** on the supplemental appraisals. These guys are literal crooks I hope reads this before they reach out to them.

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