Business ProfileforCool Power, LLC

My husband and I noticed that the ** unit of our 2nd floor was not cooling. My husband called Cool Power the first week of June and was told they would charge us to come and figure out what was wrong but did not tell him that they would not fix it until the FALL. Had they told him that, he would have said no thank you I will call someone else. Instead, they sent a technician who was in our home for 15 min and told me that we had a leak and that a coil needed to be replaced and then proceeded to charge me $222 and said they would come back and fix it in the FALL. I told him that was unacceptable that I needed ** now and he told me that they couldnt tie up a technician for a couple of hours during their busy season. I again told him that was unacceptable and he said he could fill it up with Freon at my expense which would continue to leak out until they come in the FALL to fix it and then I would need to fill it up again (again at my expense ) I told him I want the coil fixed and was not interested in putting a bandaid on it and paying for the cost of Freon that we know will continue to leak so that they dont have to repair it until the Fall. He then added that they would have to order a part and he did not know how long that would take but he had already told me they had NO INTENSION of fixing it before the FALL. The next day I received a call from ***** from their office to tell me they would charge me about $2400 to replace the coil and they would do it in the Fall. ***** then put the manager *** on the phone. who had not even looked into when the part would be available and was reluctant to give me any information about it. This company is disgraceful and has no integrity. They are dishonest with their customers and thieves in my opinion. What normal person would agree to have their ** fixed in the FALL. They only tell you that after you have paid them their service fee of $222 for 15 min evaluation. This is a scam and they need to be stopped.