BBB Business Review

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Consumer Complaints

This Business is not BBB Accredited

Mobstub Inc.

(888) 989-2833

Customer Complaints Summary

202 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 3
Delivery Issues 130
Guarantee/Warranty Issues 1
Problems with Product/Service 47
Total Closed Complaints 202

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning missing merchandise, defective products, and customer service. Consumers are telling BBB about the items they purchased that have not been delivered by the company or receiving items that are damaged or defective. Many consumers are also complaining about difficulty in obtaining a response from the company’s customer service department about the status of their orders, requests, or refunds, as well as the lack of an available telephone number to speak directly to a company representative.

Mobstub responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the aforementioned issues that they have been experiencing. Mobstub representatives tell the BBB that the business only offers support via email at this time and all emails are responded to within one (1) business day.



Industry Comparison | Chart

ONLINE RETAILER, COUPON SERVICES

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.