BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Mobstub Inc.

(888) 989-2833

Customer Complaints Summary

225 complaints closed with BBB in last 3 years | 107 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 3
Delivery Issues 135
Guarantee/Warranty Issues 1
Problems with Product/Service 61
Total Closed Complaints 225

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning missing merchandise, defective products, and customer service. Consumers are telling BBB about the items they purchased that have not been delivered by the company or receiving items that are damaged or defective. Many consumers are also complaining about difficulty in obtaining a response from the company’s customer service department about the status of their orders, requests, or refunds, as well as the lack of an available telephone number to speak directly to a company representative.

In May 2015, Mobstub responded to BBB's inquiry about the identified pattern of complaints. The company tells BBB that they are beginning to address consumer concerns by creating a Quality Control team to ensure that all items are tested prior to shipment. In addition, the company says that it has added a 24 hour customer support line and hired extra representatives to respond to emails. Finally, the company reports that they have hired additional account managers to improve all logistics.



Industry Comparison | Chart

ONLINE RETAILER , COUPON SERVICES

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.