closed with BBB in last 3 years |
closed in last 12 months
Total Closed Complaints
Problems with Product/Service
Total Closed Complaints
Additional Complaint Information
BBB files indicate a pattern of complaint concerning problems with the products purchased on the NoMoreRack website. Consumers are complaining to BBB alleging issues such as receiving incorrect items, products of inferior quality, or defective products. Consumers also say that they are encountering difficulties with company’s customer service department. An ongoing problem being reported by consumers is assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.
In June 2013, No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5-7 business days and that shipments are sent out within 10-14 days of the receipt of the order.
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Customer Review Experience
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3 points per review
1 point per review
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BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
The information in the table below represents an industry comparison of businesses
which are of the same relative size. This is based on BBB's database of businesses
located in Metropolitan New York, Long Island, and the Mid-Hudson Region.
Businesses may engage in more than one type of business. This comparison does not account for the
length of time the businesses have been operational. There is no known industry
standard for the number of complaints a business can expect. The volume of business
and number of transactions may have a bearing on the number of complaints received
by the BBB.
# of businesses with NO complaints in the past 36 months
# of businesses with 1-4 complaints in the past 36 months
# of businesses with 5-25 complaints in the past 36 months
# of businesses with 26-99 complaints in the past 36 months
# of businesses with 100 or more complaints in the past 36 months
NoMoreRack.com, Inc. is in this range.
Total # of same relative size businesses in the BBB database in this type of business
BBB began including complaint response text in BBB Business Reviews on 7/31/2013.
BBB Business Reviews show, for complaints that are received electronically, the text of the complaint and the text of the initial response from the business, as well as the final responses from the business and the consumer. For businesses that receive a high volume of complaints, BBB shows the text described in the previous sentence for a random sample of about 20% of the reportable complaints received.