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Metropolitan New York, Long Island, and the Mid-Hudson Region

BBB Business Review

BBB Accredited Business since

Yodle, Inc.

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Phone: (877) 276-5104 View Additional Phone Numbers 50 West 23rd Street, Suite 401, New York, NY 10010 http://www.yodle.com

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Description

This firm provides local online marketing to service-oriented small businesses. It is headquartered in New York with offices also in Austin, TX; Charlotte, NC; Scottsdale, AZ; and Atlanta, GA.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yodle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Yodle, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 179 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

179 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 96
Billing/Collection Issues 24
Delivery Issues 8
Guarantee/Warranty Issues 2
Problems with Product/Service 49
Total Closed Complaints 179

Additional Complaint Information

BBB files indicate a pattern of complaints concerning sales practices, guarantees, and customer service issues. Consumers are telling BBB about high pressure sales tactics from Yodle, Inc. sales staff, who allegedly try to coerce new customers to sign up before they fully understand the services they will get. In addition, during the sales presentations, a few customers said they were told by staff about a guarantee of results from using the company services. Many of the complaints submitted to BBB about Yodle focus on the poor performance of the services they signed up and paid for, such as lack of leads, no increase in web traffic, or incorrect leads/calls routed to their company. Clients who reportedly seek a refund of the fees from the company claim that they encounter difficulty in doing so, such as having to make multiple calls and send several emails.

BBB has contacted the company about the aforementioned issues. Yodle, Inc. has responded to BBB in a timely manner and reported that they are fully committed to behaving respectfully to both their prospective and current customers, and to providing the best possible results and services to their customers. The company says that they are working on implementing additional measures to improve sales practices (such as revising marketing scripts and increasing quality controls), as well as to expand marketing offerings, deliver greater value, and enhance customer service response and resolution.

 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yodle, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 31, 2008 Business started: 01/01/2005 in NY Business incorporated: 03/30/2005 in DE
Type of Entity

Corporation

Business Management
Mr. Court Cunningham, CEO
Contact Information
Principal: Mr. Court Cunningham, CEO
Customer Contact: Mr. Radley Moss, Director of Corporate Communications
Business Category

INTERNET MARKETING SERVICES

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Types of Complaints Handled by BBB

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BBB Complaint Process

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