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          Find a Location

          TIAA has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • TIAA

              730 3rd Ave New York, NY 10017-3206

            • TIAA

              P.O. Box 1259 Charlotte, NC 28201

            • TIAA-CREF Oversight Complaint Compliance

              1670 Broadway, Suite 2200 Denver, CO 80202

            • Teachers Insurance Annuity Association

              370 17th Street Denver, CO 80202

            Business ProfileTIAA

            Insurance Companies
            Multi Location Business

            Contact Information

            730 3rd Ave

            New York, NY 10017-3206

            Visit Website
            (888) 842-7782

            Customer Reviews

            1.32/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            85 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 106

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This association provides private pension, retirement and insurance programs and services to non-profit educational and research organizations. TIAA also provides counseling on benefit plans and other methods of economic securities to these organizations.

            Business Details

            This is a multi-location business.

            Find a Location

            TIAA has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • TIAA

                730 3rd Ave New York, NY 10017-3206

              • TIAA

                P.O. Box 1259 Charlotte, NC 28201

              • TIAA-CREF Oversight Complaint Compliance

                1670 Broadway, Suite 2200 Denver, CO 80202

              • Teachers Insurance Annuity Association

                370 17th Street Denver, CO 80202

              Location of This Business
              730 3rd Ave, New York, NY 10017-3206
              BBB File Opened:
              3/28/2001
              Years in Business:
              106
              Business Started:
              1/1/1918
              Type of Entity:
              Corporation
              Business Management
              • Ms. Lori Dickerson Fouché, Senior Executive Vice President and CEO, Retail & Institutional Financial Services.
              • Mr. John Douglas, Senior Executive Vice President, Chief Oversight and Advocacy Officer
              • Mr. Rahul Merchant, Senior Executive Vice President and Head of Client Services & Technology
              • Mr. Glenn Richter, Senior Executive Vice President and Chief Administrative Officer
              • Ms. Gina Wilson, Senior Executive Vice President and CFO
              • Mr. Sean Woodroffe, Senior Executive Vice President and Chief Human Resources Officer
              • Ms. Thasunda Brown Duckett, President/CEO
              Contact Information

              Principal

              • Ms. Thasunda Brown Duckett, President/CEO
              Additional Contact Information

              Fax Numbers

              • (212) 916-4840
                Primary Fax
              • (212) 916-6231
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              85 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/09/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I took out a loan from my retirement and the payments were $111.37. On 7/5/2024 the installment was withdrawn from my bank account leaving the balance of the loan of $40.01. I tried to request to make this last payment of $40.01 but the system would only allow me to make another $111.37 which is way over the amount owed. I did a wire transfer of $41 on 7/24/2024. Tiaa received the payment but instead of posting as a payment it was posted as interest still leaving $40.01. I called explaining the issue and wanting it to be resolved before 8/1/2024 because the system was still saying that was the next payment to be made. The rep stated my account was not going to be withdrawn the amount. I called back 2 days later nothing was fixed I was giving the run around. On 8/1/2024 TIAA-CREF attempted to withdraw that amount. My bank sent me an email stating it wasnt enough money to cover it. I called tiaa again explaining my frustration and still my account was not fixed. Ive made 6 calls its been to weeks and nothing. The system is scheduled once again to make a withdrawal from my account for $111.37 on 9/1/2024. *** asked to speak with a director and nothing this needs to be settled.
              Read More
              Read 84 More Complaints

              Customer Reviews

              25 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              MaryEllen J

              09/14/2024

              My husband died 18 months ago. I got SOME of the TIAA stuff handled, but one hand doesn't know what the other is doing over there. I am still waiting for one account to be settled and can't even get them to acknowledge an address change. Insurance, annuities, IRAs, and Brokerage accounting departments do NOT communicate with one another. No matter whom you call, you will be on the phone for hours, get a lot of apologies, and then they say "Sorry but only 'Pat.' can handle this. You need to talk to her." *** never returns calls or emails. The latest game they are playing is "we sent you a form. didn't you get it?" No, because the address you had on file is 3 addresses ago. I'm still waiting. A friend of mine who lost her husband soon before I did warned me I have to keep on them and on them and on them or they would just ignore me.
              Read 24 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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