Business ProfileforNew York Life Insurance Company

My company have information to then and the claim manager did not do her job in a timely manner and after multiple tries to contact with no contact back. After I was due for my payment on Sept 1 and selecting starting a new claim everyday I called and a while week they day they sent a check I have never received that check and it is 7 days later. You can give whatever excuse you want mail does not take that long you did not mail it like you said that day. And so after maybe more hours in the phone the last few days was suppose to get a first deposit 9/12 my bank says they have no pending transaction. Say what you want but if you did truly send it then it would show pending at my bank I spoke to the head person at my bank over this matter. Now it is the 13th of the month and got no where today either but lies. And now after being bullied this long my mental health is gone and I gave had my electricity shut off my house is about to foreclose in and my back is gonna to my vehicles because I keep telling them I will have the money like I'm told and lied to and bullied more. It is real people big companies don't care and will bully anyone. I hope this finds the president ******* that is living without a care in the world why we are struggling and being lied to of he wants to make it right he will listen to all my voicemails and calls and call me directly to make this right which is to settle with me but we all know that won't happen. So maybe we can get this to the news cuz I have no lies in this and am being bullied by a big company that has made me lose everything including my mental health in this. I didn't ask for my eyes to s**** up and have surgery but it happened and sucked now with these guys not paying and bullying I have lost more. So give some bs exist like you have on the phone and in the other reviews I have seen. They didn't care about anyone but themselves and yet still are in business this needs to end

We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an investigation and often are waiting for supporting documentation to approve benefits. According to our review, the customers benefits have now been approved and he is paid through current. We show that the check issued on 9/6/24 has been cashed and his electronic funds transfer information is accurate. In addition, the customer has spoken to his Claim Manager and the Team Leader on several occasions throughout the life of the claim. Should the customer have any questions, they may contact our Claim Manager, *******, with any questions.