Business ProfileforKiwi Energy NY LLC

Kiwi Energy is one of the worst, deceitful, most predatory companies I've had the displeasure of working with in my life. I'd give them negative stars if I could.Please do not do business with this third party. As of April 16, 2021, per the *** ********** of Services website, an electricity ESCO (3rd party supplier) must provide a variable rate that guarantees a savings on an annual basis, or with greater frequency, and provide a credit to the utility account or refund if they exceed what you would have paid your incumbent utility."Kiwi Energy has gone out of their way to create several other plans, including the "guard plan", which offers credits on stuff that you'll never need in your life, but does not guarantee savings on your energy bill, as a loophole to avoid passing on any savings to customers and take as much of your money as possible.They have lied, coerced, and ignored complaints from us for 3 years, which has cost us thousands of extra dollars compared to had we just gone directly through RG&E. Our bills with them are so ridiculously high, it's not even funny, and always have been. When we requested a refund per the *** website, they denied it, saying we had signed for their "guard plan", which we had never been informed of or had explained to us, and they would not refund us. This is how they'll get you - like most greedy, disgusting corporations, they will add in clauses that they never tell you about or don't understand so they can s**** you over until you figure it out.Do not do business with this company. If their sales people show up at your door, slam the door in their face and run. If you're using a 3rd party supplier, make sure you compare the rates of all available 3rd parties to the direct supplier. If you work here, find a new job, cause you're just as disgusting as they are.We have canceled with them and I plan to put bad reviews for them anywhere and everywhere I can, in addition to filing a complaint with the BBB.

Kiwi Energys electricity and gas supply service (Kiwi Guard) is one of the few products recognized by the ************** ************************** In this case, a verbal confirmation was given for all key points of service, including no savings guarantee. We are glad that we have been able to address and resolve your concerns based on our recent phone conversation. We consider this matter resolved.