Business ProfileforQuorum Federal Credit Union

I have been a customer of ******************************************************************** for 25+ years and have never had a problem. I have been getting a run around about why my debit card does not work. I replaced the debit card and created a new pin like the said. Again, I tried my debit card and it did not work. After calling them again, the first employee told me that I have an outstanding credit card bill. I told her I dont have any credit card balance, because I checked online. She then told me I had two credit cards. I told her only one account is showing up on my online banking. She then insisted that *i* rewch out to online banking to have second credit card added to my account. I told her that I do not have any credit card like that, but it was clear she did not believe me as she gave me the option stated above. I asked her what was the card number and she said she couldnt provide that info. I then wsked for the transactions on that card and she couldnt give me it. I asked her to be transferred to a senior agent. This agent repeated the same thing. I told them this had to be fraud. I told her that back in August I reported fraud on anothe card and was told that everything was resolved. She then put me on hold and came back and said that I cannot say for certain but we may have not closed off that account and that is why there are charges on a credit card under your name. She said it will take 2 business days for someone to reach out to me. Until then I cannot use my debit card. What does credit balance have to do with a debit card? Now I cant have access to my money as my credit union is not close to me. Two business days mean that by Monday I will have to wait.