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            Business ProfileBill's Lock & Key, Inc.

            Locksmith
            BBB accredited business

            Contact Information

            4200 Wyoming Blvd NE Ste C1

            Albuquerque, NM 87111-3100

            Visit Website
            Email this Business
            (505) 302-0658

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            10:00 AM - 4:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/1983

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sales and Service of Locks, Safes, Doors with Security

            Products & Services

            Locksets, Deadbolts, Safes, access Control, Keys, keyless remotes, Transponder Keys

            Business Details

            Location of This Business
            4200 Wyoming Blvd NE Ste C1, Albuquerque, NM 87111-3100
            Email this Business
            BBB File Opened:
            6/3/1982
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            7/2/1986
            Accredited Since:
            2/1/1983
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            10:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mr. William A. Fadgen, President
            Contact Information

            Principal

            • Mr. William A. Fadgen, President

            Customer Contact

            • Mr. William A. Fadgen, President
            Additional Contact Information

            Fax Numbers

            • (505) 292-1215
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/08/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            i dropped off an ignition and glove box lock set from a 2015 polaris slingshot to have a key made...I had a discussion with a gentleman over the cost of having a key made for this set...i didnt have a key hence why i bought in the ignition and glove box components...he said he could have a key made for it for probably 45 but there was a chance it could cost more...I told him if they could make the key for it for 45 i will do it...if it cost more than do not do it b ecause it was not cost effective for me to do it otherwise and give me a call to tell me this...I didnt hear from them at all.. I told him i would be back in a couple of months or when ever i would be in the area again i would swing by...there was no hurry for it. so I stopped today to pick up the set...well they bought the set to the front and I had a conversation with some snotty woman about the price. I was very nice about it and she didnt want to hear about I was told...At that point she told me she will just keep the lockset and walked out. I was not going to get into a pissing contest with someone that would not even listen...This is not the first time I have taken business to this company..I have used them every time I have a project i am working on...This was no way to treat a repeat customer...This filing is probably in vain but wanted others to know about this issue i ran into today.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            STASIA R.

            05/16/2023

            Horrible! They came highly recommended as a locksmith to cut my **** key and program it. After 2 hours of not being able to program the key to recognize the vehicle, the technician **** and ******* said they were 100% sure it was a PCM (computer module) problem based on error codes and I need a mechanic to fix it to get key to work (PCM's are $800 + labor). So I took it to a mechanic, who after charging me to diagnose the issue, said it has nothing to do with a PCM, but might be a key problem, and recommended I take it directly to ****. So I took it to ****, who said ****'s didn't have ****************** to program it. Works fine now because **** had ****************** to program it, but I'm out $300 because I trusted ****'s expertise. When I asked the manager to make it right, she just yelled louder and louder, asserting THEY HAVE! the current software, and then hung up on me. If they had ******************, why could they not get my key to recognize the vehicle? And why am I out $300 to get one **** key cut and programmed at Bill's? DO NOT TRUST ****'s Key and Lock!

            Bill's Lock & Key, Inc. Response

            05/17/2023

            ******, We did everything in our ability to get the key you provided to program into your ***** By your own admission, we spent two hours with two technicians working on your vehicle. We also cut your high security Tibbie key. We attempted to program with two separate programmers, both of which are up to date on 2013 **** software, and both of which indicated the same PCM issue. After all of this effort, we did not charge you a dime. We are very glad that our suggestion of taking your **** to either a mechanic, or the dealership was fruitful in the end, and that **** was able to program your key. We are, however, not responsible for what you were charged by the mechanic of your choice, or by the dealership. Your idea to 'make it right,' by cutting your second key at no cost, is not acceptable as we didnt charge you anything in the first place. We would be happy to cut your second Tibbie key, however you would incur the standard $55 dollar charge, which is the fair price we charge all of our customers.

            Customer Response

            05/17/2023

            Helping the customer: "I don't know why it won't program, you need to take it to **** for programming."Helping the customer: "We don't have the up-to-date programming, you need to take it to **** for programming."NOT helping the customer: "It's 100% a PCM problem, take it to a mechanic to diagnosis the computer issue". **** programmed the key first try. No, I will never go back to ****'s because they don't know when they don't know something.
            Read 1 More Customer Review

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            BBB Serving New Mexico and Southwest Colorado

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