Business ProfileforModern Classic Motors, Inc.

On november 16, 2023 I called Modern Classic Motors regarding a vehicle warranty I had purchased from them. I traded this vehicle in and it was paid off in full, so I wanted a refund for the warranty. This is something I have done before without issues. Starting on the 16th making initial contact was difficult, they kept passing me on to the next guy and trying to delay this process. Once I made contact with the correct individual, he sent me the refund document which I signed and returned in seconds. I tried multiple time to contact this company to see what was going on, I do not get any responses from the emails I send, I do not receive returned phone calls, and everytime I call I get the run around from them. They owe me $1,108.18, this is money that they are holding hostage, my money. I made contact with a woman there last month and she informed me that the gap insurance I purchased was also refundable, and this is something no one there had ever told me before. She sent me paperwork to fill out for the gap insurance refund and I filled it out and returned it immediately, and wouldn't you know it I had been ghosted again, I made multiple attempts to contact this company and all I get is run around.the woman I spoke with said "Yes we will get this pushed through immediately", however this has not happened. Modern classic motors has blown me off completely, and I need help.