ComplaintsforModern Classic Motors, Inc.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On november 16, 2023 I called Modern Classic Motors regarding a vehicle warranty I had purchased from them. I traded this vehicle in and it was paid off in full, so I wanted a refund for the warranty. This is something I have done before without issues. Starting on the 16th making initial contact was difficult, they kept passing me on to the next guy and trying to delay this process. Once I made contact with the correct individual, he sent me the refund document which I signed and returned in seconds. I tried multiple time to contact this company to see what was going on, I do not get any responses from the emails I send, I do not receive returned phone calls, and everytime I call I get the run around from them. They owe me $1,108.18, this is money that they are holding hostage, my money. I made contact with a woman there last month and she informed me that the gap insurance I purchased was also refundable, and this is something no one there had ever told me before. She sent me paperwork to fill out for the gap insurance refund and I filled it out and returned it immediately, and wouldn't you know it I had been ghosted again, I made multiple attempts to contact this company and all I get is run around.the woman I spoke with said "Yes we will get this pushed through immediately", however this has not happened. Modern classic motors has blown me off completely, and I need help.

  

  Business response

  01/23/2024

  Hi,

  We have followed up with the warranty company (*********) in regards to this refund not being issued yet. ********* informed us that they do see the cancellation having been turned in, and an amount being set to refund. However, they are not sure why the check has not been sent to Modern Classic Motors yet. They said they are checking with their accounting office and will get back to us. We do understand the frustration, and will mail the customer a check for $1,108.18 tomorrow morning January 24th, 2024. Normally the customer waits for the warranty company to complete the refund, but for whatever reason this one seems to be taking the warranty company an extended time. For this one situation we would be happy to send the customer a check, and we will wait for them. 

  Customer response

  01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ***** ***********

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to look at a vehicle which had been sold already which they knew when I made the appointment to test drive that the car I was looking at was sold. Had me test drive a vehicle that didn’t have working lights and low tire pressure. They never had this car looked over by their mechanic before putting it on the lot. Refused to have a mechanic look at it before I bought it. I am now on the 4th transmission that this companies service department has put in. The car still doesn’t run properly and every time I get it back from their service department something else is wrong with the car. Thankfully I purchased the extended warranty. But because of the paper I was made to sign stating I would not sue them, my only choice is to report it here. Was told by the service department that they are not required to do a safety check on the vehicles to be sure they have fluids and proper tire pressure. Also witnessed several other folks having the same issues while sitting in the service department lobby.

  

  Business response

  02/24/2023

  Hi,

  We are sorry that your transmission had an issue. We are also glad that it was covered under warranty. The service department advised me that the first transmission that the warranty company sent had issues and they had to send a second transmission. This one was installed under warranty and has not had further issues. I don't believe it's fair to say that it's been 4 times, however we are definitely sorry for the inconvenience of the bad one we received. This vehicle was inspected a month before your purchase and was driven about 3,000 miles before the transmission presented a problem. We had no way of predicting this issue, however we do understand the frustration. The dealership has done everything we can to address the problem, and completed the work under warranty. I do also understand that you have another unrelated item which is also currently being covered by warranty. We do agree that it is unusual to have a couple mechanical issues with a vehicle, and we do agree with your solution to finish the job. It is currently in the service department under warranty. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In August 2022, I purchased a used vehicle 2010 Toyota Tundra from Modern Classic Motors plus lot, the day after I bought it a check engine light appeared the vehicle lost power, and shook badly while driving it. I went back to them and the sales representative told me there was always a check engine light and I said I would've notice cause the bank asked me if there were any problems and they would deny the loan. So I took the matter in my hands and fixed the issue the engine codes pulled up, I replaced the spark plugs. After that I had no further issues till November 16 I had to get my truck towed to the local Toyota dealership due to it not starting up. Toyota did a full diagnostic tests and the engine jumped time and the warranty company was only covering $2,400 in costs but the total repair is almost $10,000. I told Modern Classic of the issue and they said there is zero chance of this getting replaced but only help i get is lower labor costs. The sales rep knew the vehicle had issues and they keep recommending me to speak with the service department manager to help with the costs and have him contact the warranty company which I don't have thousands of dollars to cover the repairs.

  

  Business response

  01/06/2023

  Hi *****

  It looks like on August 12th, 2022 you purchased this 2010 Toyota Tundra with 305,837 miles on it. I personally was unaware that you did a tune up to the truck shortly after purchasing it. It sounds like after you did spark plugs it resolved the mechanical issue that you were having. You stated that it didn't have any other problems for 3-4 months until November. I'm sorry to hear that your vehicle had another issue at that point. We are unable to predict when or what problems will arise. The dealership does offer different levels of extended warranties to be purchased on vehicles. These warranties are offered because the dealership can not fix all future repairs at no cost. In this case the vehicle was running great before the mechanical failure months after purchase. The initial tune up and the more recent issue are unrelated. We can still offer discounted rates to you on this repair and any future maintenance of your vehicle. Please reach out to our service manager. Thank You 

  Customer response

  01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ** ******

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would not recommend this dealership as I feel like they are very dishonest. I could not be more upset with our experience. They sold us a 2015 Audi for $16,000 stating that the check engine light was on only due to the car “needing a battery.” After the battery was replaced the car still wasn’t functioning properly. After just 3 weeks of having the car it completely stopped running and we took it back into them to have them look at it. They had the car for a month and said various things were wrong with it. We ultimately agreed to have them fix what they said was wrong. After we negotiated more than once on the price of the repairs with them, which was over $700. In which they made it seem like we were getting a great deal on, only come to find out they put a little over $150 in parts in the car, $550 just in labor. After the repairs they stated the car still wasn’t running correctly. They then told us after further looking at the car it needed an engine and quoted us at $8000. They refuse to provide any documents that we’ve requested such as service records and the KBB value of the car at the time of purchase. After we researched the car on our own we found that they purchased it at auction for $12,000. They told us that the $16,000 they sold it to us for was the best price and a “wholesale price.” Additionally they proceeded to tell us that they never serviced the car once they obtained it either. Even though they have a dealer handling fee poster clearly stating they charge $500 for inspection of the car along with some other items such as processing paperwork and auto detailing. After just 3 weeks of purchasing this car and finding all this information out, they then told us the car was only worth $6000. A total loss of $10,000 in a matter of 3 weeks. Their best solution was to trade in the car for a 2019 and have the car payments go up by $200 a month and extend the payments over an additional year longer than the original loan. Completely unacceptable.

  

  Business response

  01/05/2023

  This vehicle was purchased as-is by the customers. It had a check engine light on when they purchased it. We explained to the customers that the vehicle had not been inspected or reconditioned and that we do not know what the check engine light is for. We gave the customers the choice of buying the vehicle at a discounted price as-is without an inspection, or to wait until we can inspect and recondition the car then pay a retail price for it. The other option we offered was to look at different vehicles which had already been serviced by us. The vehicle did need jump started as the customer states, but we did not tell them that was the reason for the check engine light as we did not know. The customers were fully aware that we had not inspected the vehicle, and wanted to buy it as-is for a discounted price. The customers left with all of their paperwork for the purchase. They did recently request documents from when we purchased the car. We are not obligated to disclose how much we purchased a vehicle for. We don't share that information with any customers. The customer also included her father to help make the decision of buying the vehicle as-is without inspection. He gave her approval to buy the vehicle as-is also.

  This is a case of customers being fully aware of the decisions they made, and accepting the vehicle knowing the dealer had not and was not going to inspect the vehicle. They accepted a discounted price in return. It looks like the customers drove the vehicle 3 weeks without further looking into the check engine light themselves. Then were not happy about the results. The customers had an opportunity to take the vehicle to a private mechanic pre purchase to have it evaluated since the dealer disclosed it had not been inspected. It is not fair to accept a discounted price due to unknown future repairs, then ask the seller to also pay for the future repairs. 

  In this case all parties knew the agreement and we are sorry to hear that the repairs are more expensive than the buyers were hoping for. We did try to propose all options to the buyers before they purchased, and this was the choice they felt was best. 

  We disclosed there would not be an inspection when the vehicle was sold. We are willing to offer discounted rates on repairs, but we will not participate in paying for repairs. Thank You 

  Customer response

  01/05/2023

  Complaint: ********  
  I am rejecting this response because: 

  Unfortunately the information and recollection of the sale of the car that you’ve provided is inaccurate. I understand this is maybe what was told to you by your salesman, ****, but this is not true. It was not discussed that the car had not been serviced. Additional **** himself diagnosed the car as if he was a mechanic and told us it simply needed a battery, which was done within 3 days of purchasing the car. Additionally when it was brought up at the time of the sale that the battery needed replaced and the spare tire was missing. **** again told us it was being sold at a whole sale price. Which again was inaccurate since you had just purchased the car for $12,000. Having someone blatantly lie to our face time and time again is unacceptable. When anyone purchases a car from a dealership they expect it to have been inspected and in good running condition. Not purchasing it for $4000 more and sold without anything being done. Especially when you have multiple signs saying that you inspect your vehicles, when you don’t. How do you think buying a car at auction for $12,000 and doing zero maintenance to it and selling it for $16,000 is honest business? Then charging $550 in labor costs when it it’s running properly? I feel like your dealership is negligent and dishonest. Not to mention it took your service department a month to properly diagnose a car issue? Again purchasing the car back or paying for the appropriate repairs would be an acceptable response to this situation. 

  
  
  
  Regards,
  
  ****** ********** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  09/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went in June 2022 to assist my son, ******* ********, purchasing a 2020 Honda Accord at this dealership. During the negotiations, we agreed to purchase an asking price with the conditions of new tires installed, new windshield, and second key. Sales manager Zane C****r and Salesman Fernando indicated the second key fob and key was in ******** ******* where they got the car before offering it for sale at their dealership. After approximately 10-15 emails requesting the second key set, the dealership have failed to produce the key. Manager Calvin B*********, finally responded and indicated we would have to pay dealer cost for the second key. This obviously is unacceptable and NOT what the dealership stated when purchasing the car. We expect the second key fob and key to provided as promised by Mr. C*****.

  

  Business response

  09/16/2022

  Good Afternoon,

  When we sold the vehicle the salesperson did explain that we can only promise the key that we had in hand but that he would reach out to the person who traded the vehicle to Modern Classic Motors and try to obtain a second key. There was not a promise that we could obtain a second key, but only an attempt. Unfortunately, there was not another key. Of course we only want happy customers and it seems we mis communicated our efforts. Today we reached out to the buyer and informed him that we will purchase the key for him. 

  Thank You 

  Customer response

  09/23/2022

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩