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Find a Location

Candlelight Square Apartments has 1 locations, listed below.

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    Business ProfileforCandlelight Square Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This Company's business is Apartment Rental and Leasing

    Business Details

    Location of This Business
    7501 Montgomery Blvd NE, Albuquerque, NM 87109-1528
    BBB File Opened:
    8/5/1999
    Type of Entity:
    Corporation
    Business Management
    • Ms. Leanna Smith, Property Manager
    Contact Information

    Customer Contact

    • Ms. Leanna Smith, Property Manager
    Additional Contact Information

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have lived at Candlelight Square since Oct. 2022. That winter, my heater kept turning off but I braved the cold. In 2023, I didn’t have a heater( still dont) that worked for more than a couple hours at a time. Ive called the office multiple and they said they would fix it. It still is not fixed since it last shut down in December. There is also a hole in the restroom ceiling that started about 6 months ago & leaks every-time the upstair neighbor uses their restroom. Ive asked to have this fixed and they still have not. My room smells so humid because of the hole and it looks like there is black mold where the hole is which I informed them about and they still have not came to fix it. Ive been staying at a friends due to these issues yet paying them rent every month for an apartment I cant use. I asked to move out in January and they accepted under the condition I stay 60 days as a policy. I agreed under the condition that they fix my heater and the leak. Since they have not fixed it, I requested to move out sooner than 60 days and have not heard back from the office in days. I would like them to allow me to leave and not charge me rent for the remaining days as they did not uphold their end of the deal.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Aedam G.

    1 star

    04/20/2022

    I started April 5 2022. They told me that no Aircon or AC until May with no date until date ako was to have *** Its 80 degrees inside the apartment. The office told me to us a fan until we open the *** The music from the other side of the wall is too loud. The steps on the ceiling is a lot loud. This is the worse apartment. Pls dont ever try to see this or call this apartment. Thanks

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