BBB Business Review

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BBB Accredited Business since

B. Carlson Heating, Air Conditioning, Plumbing

Phone: (505) 883-1379 Fax: (505) 881-3409 8625 Paseo Alameda NE, Albuquerque, NM 87113

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Sales and Service of Heating, Air Conditioning and Plumbing for Commercial and Residential Clients

BBB Accreditation

A BBB Accredited Business since

BBB has determined that B. Carlson Heating, Air Conditioning, Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for B. Carlson Heating, Air Conditioning, Plumbing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on B. Carlson Heating, Air Conditioning, Plumbing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: October 02, 1972 Business started: 03/01/1971 in NM Business incorporated 08/09/1991 in NM
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Construction Industries Division
PO Box 25101, Santa Fe NM 87504-5101
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
The number is 33294.

Type of Entity


Business Management
Mr. Byron Carlson, President
Contact Information
Principal: Mr. Byron Carlson, President
Business Category

Air Conditioning Contractors & Systems Plumbers Water Heaters - Dealers Air Duct Cleaning Boilers - Sales & Service

Products & Services

B. Carlson Heating, Air Conditioning, Plumbing sells the following brand(s): Bradford White, Breezair, Bryant, Coleman, Fujitsu, Mastercool, Moen, Others, Rheem, Rinnai, WaterTech, Weil McLain, Williams

B. Carlson Heating, Air Conditioning, Plumbing offers the following product(s): Air Conditioners, Air Duct Cleaning, Boilers, Drain and Sewer Lines, Duct System design and fabrication, Evaporative Coolers, Exhaust Fans, Furnaces, Garbage Disposals, Gas Piping, Mini-Split Air Conditioners and Heat Pumps, More, Packaged Heat/Cool Units, Reverse Osmosis Systems, Tankless Water Heaters, Unit Heaters, Wall Heaters, Water Conditioners, Water Filtration, Water Heaters, Water pipe repairs and replacements

Method(s) of Payment

Checks, Visa, Mastercard, American Express and Discover

Low payment financing (on approved credit)

Refund and Exchange Policy

30 day warranty on labor only repairs

1 Year warranty on parts and labor

Alternate Business Names
B. Carlson Heating & Air Conditioning, Inc. B. Carlson Heating, Air Conditioning & Plumbing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.