We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          American Water Resources, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAmerican Water Resources, LLC

            Water and Sewer Line Protection
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1000 Bishops Gate Blvd Ste 301

            Mount Laurel, NJ 08054-4642

            Visit Website
            (866) 430-0819

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.98/5

            Average of 628 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,083 complaints closed in last 3 years

            395 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 10/1/2007

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Service Line Protection Programs to homeowners.

            Products & Services

            Water Line Protection Program, Sewer Line Protection Program, In-Home Plumbing Emergency Program, Interior Electric Line Protection Program, Heating System Repair Program, Cooling System Repair Program, Water Heater Repair and Replacement Program, Well System Repair Program, Septic Line Protection Program, Commercial Water Line Protection Program, Commercial Sewer Line Protection Program

            Business Details

            This is a multi-location business.

            Find a Location

            American Water Resources, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1000 Bishops Gate Blvd Ste 301, Mount Laurel, NJ 08054-4642
              BBB File Opened:
              12/16/2004
              Years in Business:
              54
              Business Started:
              8/6/1970
              Business Started Locally:
              9/1/2000
              Business Incorporated:
              8/6/1970
              Accredited Since:
              10/1/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • American Water Resources of Michigan
              • American Water Resources of Mississippi
              • American Water Resources of Delaware
              • American Water Resources of Maine
              • American Water Resources of Nebraska
              • American Water Resources of Oregon
              • American Water Resources of Rhode Island
              • American Water Resources of Colorado
              • American Water Resources of Montana
              • American Water Resources of North Dakota
              • American Water Resources of Washington, D.C.
              • American Water Resources of Louisiana
              • American Water Resources of Arkansas
              • American Water Resources of Minnesota
              • American Water Resources of Oklahoma
              • American Water Resources of Wyoming
              • American Water Resources of Vermont
              • American Water Resources of New Hampshire
              • American Water Resources of Texas, LLC
              • American Water Resources of Florida, LLC
              • American Water Resources Insurance Services (California)
              • American Water Resources of Maryland
              • American Water Resources of West Virginia
              • American Water Resources of New York
              • American Water Resources of Kentucky
              • American Water Resources of Arizona
              • American Water Resources of Pennsylvania
              • American Water Resources of New Jersey
              • American Water Resources of Illinois
              • American Water Resources of Missouri
              • American Water Resources of Ohio
              • American Water Resources of Tennessee
              • American Water Resources of Indiana
              • American Water Resources of North Carolina
              Additional Contact Information

              Fax Numbers

              • (618) 433-4236
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1,083 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I called in a water line claim on 8/21. I was told it was assigned to **** ******. On 8/22 after not hearing anything by noon I called **** ******. They said they had denied the claim because they have no service provider in my area. I called AWR back & they hadn’t bothered to reassign me yet to a different provider but said they’d do it asap. At 4pm on 8/22, I called back since I hadn’t heard anything. She said it was being escalated as an emergency & she’d call me back in an hour. She never called. On 8/23 I called in the AM. The lady Sheila I spoke with said she’d assign the claim to ***** ********. 2 hours later I called ***** and they had not received the claim. On 8/23 at noon I called AWR back. I was then told it was NOT assigned to ***** and they didn’t even have a contract with *****! What??!! So I was told to wait 4 more hours for a new provider. Well that came & went. Called again & asked for a manager. Waited 45 min on hold & no mgr ever came. Was told she’d email manager to call me last night. That never happened. In the mean time we either have to shut our water off or pay for the leaking of water is on. Their delay is costing me a lot of money in bottled water & when we have to turn the water on for showers & cooking, it’s running up my water bill. I’d like a return of my past 2 months premium to offset my extra cost of their negligence. As of today, 3 days later, no provider and this is an emergency situation! They are charging me for a service they are not providing.
              Read More
              Read 1082 More Complaints

              Customer Reviews

              628 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Edward P

              09/13/2024

              Filed a claim for an external water leak on 9/10/24 after my water bill went up 200%. They use 2 plumbing companies in the ************ area and I was told by the water company not to use one of them because of their incompetence. The 2nd ******* arrives 3 hours late on 9/11 to assess the issue and I have yet to hear back from him. According to his online profile he does basic plumbing and HVAC work and doesn't have the equipment to fix the problem. I have called American Water Resources daily and get the same answer that the claim has been assigned. If you ask to speak to a supervisor you are put on hold for up to an hour. This company has no sense of urgency to resolve your issues never communicates back to you via returning calls emails. The bottom line is that the contractors they use do not have either the equipment or experience to fix broken water or sewer lines. American Water Resources protection gives consumers a false sense of security and don't provide services when needed. Their response to all complaints is a cookie cutter response. I most likely will hire my own contractor within the next few days since we have been limiting our water usage and can't live this way indefinitely since I have no idea when they will address this issue. What they do is nothing short of scamming unsuspecting customers.

              American Water Resources, LLC Response

              09/14/2024

              Hi. Please reach out to us at ****************************************** text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience with us. Thank you.
              Read 627 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.