Business ProfileforPool Town Inc

Pooltown started building our pool in October 2022 and was not completed until May 2023. From start to finish we had issues with getting a response via text/email/calls. The pool was opened and not cleaned for 3 weeks. They had to do the first cleaning in March as they put the project on hold for the winter months. They never called when they didnt show up which was multiple times. They kept scheduling days and weeks and would never come. The concrete sub contractor laid our concrete and we had big chunks missing from the sides. It took about a month to get that issue resolved as the contractor kept telling Pooltown they would come on X day and didnt show up, or that they thought that someone already came out. The pool was completed and up and running for **** and half of July. We received a notification on our app that said No Water Flow Flowsensor. We contacted the pooltown manager as weve only had use of the pool for a month before having an issue. We also never received any type of manual for the equipment so there is nothing we can reference. He looped another man from pooltown in on the message and never received a response. So we call Excel which is their warranty. We had to file a claim and it took 4 days to get someone out here. They came for 5 mins, provided no communication, as three of them stood there looking at the equipment while they talked and vaped. Within 30 seconds of them leaving the same alert shows up on the app. We call excel back and the woman who schedules the techs to come out isnt in and they cant get us on the schedule until shes in sometime next week. Our pool is green and unusable because both Pooltown and Excel have our ****** dollars and have no urgency to assist their customers. We are currently still waiting for a call back from Excel manager. Pooltown, their contractors and now warranty have done little to assist with issues.