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Find a Location

Prymaxe Vintage Guitars has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPrymaxe Vintage Guitars

    Music Instrument Store

    Additional business information

    Advertising Review:

    On March 24, 2022, BBB contacted the business regarding their website stating the following, "Lowest Price Guaranteed."

    According to the BBB Code of Advertising, Lowest Prices, underselling claims
    Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining the prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims.

    • Advertisers must have proper substantiation for all claims prior to dissemination.
    • Unqualified underselling claims must be avoided.
    •  

    Claiming "lowest prices" means that a business constantly monitors the prices of all their competitors and they adjust all of their prices regularly to ensure their prices are always lower.

    Unfortunately, the business failed to respond to BBB's request to modify or remove the claim.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    56 North Ave, Garwood, NJ 07027-1138
    BBB File Opened:
    6/24/2008
    Alternate Business Name
    • Cranford Guitars
    • Cranford Guitar & Music Center

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/06/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I preordered an item in May. Its been long enough and I just want a refund since it never shipped. They are holding my money. Ive tried calls, email, and chat without ever getting a response. Order #*********

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carmine A

    1 star

    03/30/2023

    I made four purchases with a week from Prymaxe Vintage. Since then, the prices dropped and they refused to refund me the difference. The customer service representative named **** was very dismissive, rude, unhinged, and not eager to help keep a loyal customer. He attempted to get my address and offered to send $30 cash in the mail! Who would offer that? When I denied, and mentioned I would post a review on the BBB, he responded and threatened to post our conversation on social media. This was by far the worst customer service experience I have ever seen. Buyers beware!

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